Project Manager | Customer Success Manager | SaaS System@Motti Mert Levi
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Mert (My second name) in Turkish: Brave and Honest. Fulfilling those values.
Always open minded for new cultures, people and places.
Customers as a source of success: Deep understanding of clients' needs and pain-points help me creating real value that create a mutual happiness.
With over 15 years of experience in operations and global events management, I am a strategic and customer-oriented project manager who oversees the full life cycle of international conferences for Diesenhaus-Unitours, a leading incoming tourism company in Israel.
As a SaaS system expert and customer success manager, I work closely with clients across various industries and regions to identify their needs and pain points, and offer them digital transformation solutions that mitigate risks, improve efficiency, reduce costs, and enhance safety and operational excellence. I also train and support the users of the GOARC Safety 4.0 system application and content management system, ensuring their satisfaction and retention.
My core competencies include project planning, execution, monitoring, and control, client relations, process development and design, event production and logistics, user experience and journey, marketing communications, and new business development. I am passionate about creating real value for my customers, and always open-minded and curious about new cultures, people, and places. I am also fluent in English, Hebrew, and Turkish, and hold a Customer Success Management Fundamentals certification from LinkedIn.More...