Wells FargoSenior Administrative Assistant
Oct. 2017 - Apr. 2020West Des Moines, Iowa, United StatesManaged all retention policy efforts within the Credit Bureau Reporting space, ensuring compliance and data accuracy. I collaborated with ORC partners to secure an EUCT by creating a locked folder for sensitive information. I tracked and monitored project progress across Credit Bureau Reporting, identifying gaps in projects and processes and escalating them to leadership. I frequently interacted with all levels of the organization to plan meetings, offsite events, and conferences with third-party vendors such as Black Knight, Experian, and Chase. In addition, I managed the demanding meeting and travel schedules of three senior leaders, created monthly reports based on Credit Bureau Agency data to track dispute resolutions, and partnered with leaders to draft and edit internal communications, including executive-level messages for the CBR and Claims/DAP groups. I possess knowledge and experience in Deposit Product Disputes, Credit Bureau Disputes, Data Furnishing, the Fair Credit Reporting Act (FCRA), and Consumer Reporting Agencies, with exposure to Wells Fargo/EWS systems.