Melissa Bayaban

Office Manager @Wet Fish Trading Co LLC

United Arab Emirates🎥 Entertainment👍 Sales & BizDev🗿 HRAdministrative SpecialistCustomer Success Manager

I am a dedicated professional with a keen eye for detail, exceptional time management skills, and a strong desire to excel. Currently, I am the Office Manager at Wet Fish Trading Co LLC (Bidfood Middle East) in Dubai, UAE, where I oversee company operations, manage office systems, supervise staff, and coordinate executive activities. With significant experience in customer service, I have excelled in ensuring customer satisfaction, resolving complaints, and improving team performance in various roles. I hold a Bachelor of Science in Hospitality Management from the University of St. La Salle, equipping me with essential skills in finance, administrative support, customer service, and team leadership. I am confident that my skills, experience, and dedication would make a positive contribution to your organization.

Feedback from Melissa’s ex-colleagues

Let me see

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

WETFISH TRADING L.L.C.Office Manager

Feb. 2021Dubai, United Arab Emirates-Report directly to the Managing Director and Commercial Director. -Oversee company operations by maintaining office systems and supervising staff. -Monitor and manage office expenses. -Coordinate executive travel, appointments, and meetings as required. -Ensure smooth office operations by organizing and managing procedures, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical tasks. -Manage the attendance records. -Handle and reconcile receivables (cash and card/online payments) and send statements of account (SOAs) to clients. -Create purchase orders (LPOs) and work with suppliers for procurement and delivery. -Update customer pricing and item base prices in the system. Manage stock allocation, input orders, and ensure accurate processing according to customer specifications.

Fresh Express LLCCustomer Service Representative

Jan. 2019 - Jan. 2021Dubai Investment Park, Dubai, United Arab Emirates-Ensured customer satisfaction and delivered professional customer support. -Acknowledged and resolved customer complaints. -Generated daily sales and stock reports for the sales team and assisted with stock liquidation. -Responded promptly to customer inquiries regarding products, orders, and deliveries. -Processed orders and samples received via email, chat, and phone.

SHEINCustomer Service Supervisor

Jan. 2017 - Jan. 2019Dubai, United Arab Emirates-Assisted in setting targets for individuals and teams. -Addressed questions from team members, providing guidance and feedback. -Managed escalations and took over customer interactions when necessary (e.g., complaints, order inquiries). -Developed methods to optimize procedures and keep staff motivated. -Measured performance using key metrics such as satisfaction ratings, chat ratings, and the number of chats handled. -Ensured adherence to attendance policies and established procedures. -Kept management informed of issues and problems. -Prepared daily and weekly performance and results reports. -Processed orders and samples received via email, chat, and phone.

TaskUs IncCustomer Service Representative

Jan. 2014 - Jan. 2016TaskHouse, T. De Castro Bldg 2, Palico 1, E. Aguinaldo Hwy Imus, Cavite 4103, Ph-Handled client inquiries via telephone calls and chat, verifying information and determining eligibility. -Entered client information to establish policies and procedures. -Informed clients about procedures, answered questions, and provided information. -Reported and resolved communication equipment problems. -Maintained and improved quality results by adhering to standards, recommending procedures enhancements, and updating job knowledge. -Supported organizational goals by achieving related outcomes as required.

Oldtown Singapore PTE LTDManagement Trainee

Jan. 2012 - Jan. 2013Singapore-Responsible for ensuring smooth restaurant operations, including sales, operating expenses, and outlet profitability. -Managed P&L items to meet or exceed budget expectations without compromising work standards. -Ensured equipment functionality through regular maintenance checks. -Oversaw team adherence to personal grooming and hygiene standards. -Attended meetings and training programs as required. -Provided training, coaching, and support to restaurant team members for performance improvement.

Panasiatic SolutionsCustomer Service Representative

Jan. 2011 - Jan. 2012Circumferential Rd corner Burgos Extension Bacolod City, Negros Occidental, Phil-Handled client inquiries via telephone calls and chat, verifying information and determining eligibility. -Entered client information to establish policies and procedures. -Informed clients about procedures, answered questions, and provided information. -Reported and resolved communication equipment problems. -Maintained and improved quality results by adhering to standards, recommending procedures enhancements, and updating job knowledge. -Supported organizational goals by achieving related outcomes as needed.

Intch is a Professional Networking App for the Future of Work

300k+ people

130+ countries

AI matching

Get Intch if you'd like to

📝

Get Recommended to New Customers

👋

Connect with Like-Minded People

💸

Raise Capital

🚀