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Work Background
WETFISH TRADING L.L.C.Office Manager
Feb. 2021Dubai, United Arab Emirates-Report directly to the Managing Director and Commercial Director.
-Oversee company operations by maintaining office systems and supervising staff.
-Monitor and manage office expenses.
-Coordinate executive travel, appointments, and meetings as required.
-Ensure smooth office operations by organizing and managing procedures, controlling correspondence,
designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical tasks.
-Manage the attendance records.
-Handle and reconcile receivables (cash and card/online payments) and send statements of account (SOAs) to clients.
-Create purchase orders (LPOs) and work with suppliers for procurement and delivery.
-Update customer pricing and item base prices in the system. Manage stock allocation, input orders, and ensure accurate processing according to customer specifications.
Fresh Express LLCCustomer Service Representative
Jan. 2019 - Jan. 2021Dubai Investment Park, Dubai, United Arab Emirates-Ensured customer satisfaction and delivered professional customer support.
-Acknowledged and resolved customer complaints.
-Generated daily sales and stock reports for the sales team and assisted with stock liquidation.
-Responded promptly to customer inquiries regarding products, orders, and deliveries.
-Processed orders and samples received via email, chat, and phone.
SHEINCustomer Service Supervisor
Jan. 2017 - Jan. 2019Dubai, United Arab Emirates-Assisted in setting targets for individuals and teams.
-Addressed questions from team members, providing guidance and feedback.
-Managed escalations and took over customer interactions when necessary (e.g., complaints, order
inquiries).
-Developed methods to optimize procedures and keep staff motivated.
-Measured performance using key metrics such as satisfaction ratings, chat ratings, and the number of
chats handled.
-Ensured adherence to attendance policies and established procedures.
-Kept management informed of issues and problems.
-Prepared daily and weekly performance and results reports.
-Processed orders and samples received via email, chat, and phone.
TaskUs IncCustomer Service Representative
Jan. 2014 - Jan. 2016TaskHouse, T. De Castro Bldg 2, Palico 1, E. Aguinaldo Hwy Imus, Cavite 4103, Ph-Handled client inquiries via telephone calls and chat, verifying information and determining eligibility.
-Entered client information to establish policies and procedures.
-Informed clients about procedures, answered questions, and provided information.
-Reported and resolved communication equipment problems.
-Maintained and improved quality results by adhering to standards, recommending procedures
enhancements, and updating job knowledge.
-Supported organizational goals by achieving related outcomes as required.
Oldtown Singapore PTE LTDManagement Trainee
Jan. 2012 - Jan. 2013Singapore-Responsible for ensuring smooth restaurant operations, including sales, operating expenses, and outlet
profitability.
-Managed P&L items to meet or exceed budget expectations without compromising work standards.
-Ensured equipment functionality through regular maintenance checks.
-Oversaw team adherence to personal grooming and hygiene standards.
-Attended meetings and training programs as required.
-Provided training, coaching, and support to restaurant team members for performance improvement.
Panasiatic SolutionsCustomer Service Representative
Jan. 2011 - Jan. 2012Circumferential Rd corner Burgos Extension Bacolod City, Negros Occidental, Phil-Handled client inquiries via telephone calls and chat, verifying information and determining eligibility.
-Entered client information to establish policies and procedures.
-Informed clients about procedures, answered questions, and provided information.
-Reported and resolved communication equipment problems.
-Maintained and improved quality results by adhering to standards, recommending procedures
enhancements, and updating job knowledge.
-Supported organizational goals by achieving related outcomes as needed.
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