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Work Background
finoTechnical Project Manager
May. 2024- Develop and execute comprehensive project plans
- Coordinate with cross-functional teams (Sales, Support, Product)
- Define project scopes, objectives, and success criteria in collaboration with partners and stakeholders
- Monitor and track project progress, resolving any issues to maintain timelines
FreelanceFreelance Project Manager
Jan. 2024 - May. 2024- Lead software development projects from concept to completion
- Implement Agile practices for optimal team performance
PaymentologyJunior Product Manager
Oct. 2023 - Feb. 2024- Guiding the development and enhancement of internal tools crucial for various teams across the organization
- Proactively contributing to the enhancement of tools and processes, driving excellence within the Tooling team and positively impacting overall business efficiency
- Facilitating transparent communication with internal teams to gather feedback and ensure tools meet their evolving needs
Gone SurfingFounder
Jun. 2023
PaymentologyProduct Team Assistant
Sep. 2022 - Oct. 2023Remote- Project Coordination: Overseeing internal projects in Product & Engineering.
- Product Management Assistance: Daily support with feature and process documentation.
- Talent Support: Onboarding support
- Process Documentation: Maintaining internal process guides.
- Jira Administration: Managing Jira platform.
- Training Facilitation: Conducting internal trainings for Product teams.
hellotaxProduct Manager
Jan. 2022 - Aug. 2022Remote- Understanding and representing user needs - Working closely with engineering, sales, marketing, and support to ensure business case and customer satisfaction goals are met - Creating and updating marketing content
hellotaxAccount Management - Team Lead (Germany)
Feb. 2021 - Jan. 2022Remote- managing a team DACH account managers - having a small customer base of high attention and VIP clients
WebinarGeekBusiness Development Manager
Jan. 2021 - Jul. 2022WebinarGeek is webinar software with powerful interactions and marketing tools
- identifying business opportunities in the German market
- helping to grow the German market
hellotaxSenior Account Manager
Jan. 2019 - Feb. 2021Remote- hellotax automates VAT calculations, reports & filings for online sellers who want to expand to or within Europe. - supporting German and English speaking customers from the e-commerce sector - increasing additional sales numbers of the company by supporting each client with an individualized approach
- working closely with the Operations team and the Software team: supporting with the research objectives for new and optimization for the already existing features
See Tickets BeneluxAccount Executive
Jun. 2015 - Jan. 2019Amsterdam en omgeving, NederlandPaylogic offers event organizers high end technological solutions for them to gain full control over ticket sales (strategies) and access management. Full ownership of customer data is provided on a no cure no pay basis, and the company is specialized in handling peak sales and event specific seating solutions. - being mainly responsible for the ticket sales of events on the German speaking market
- executing operational tasks for the event organisers - supporting event organisers before, during and after the event
- working closely with Product Managers and Customer Service in order to provide a good service to the clents
TravelBirdTravel Advisor Germany
Oct. 2014 - May. 2015Amsterdam Area, NetherlandsTravelBird owes its success to a refreshingly simple idea: make it easy to book spectacular holidays and experiences by offering inspiring travel deals each and every day. - Delivering high-quality service via our support platform;
- Responding to challenging questions from customers to travel agents, tour operators and hotels;
- Solving problems in a quick, unique and efficient way, by getting in touch with the right person or team;
- Multitasking and switch between several media;
- Handling all tasks in a social and confident manner;
- Managing both internal and external relationships.
Unique MultilingualCommercial Assistant
May. 2014 - Aug. 2014Utrecht Area, Netherlands- being responsible for all the administrative tasks
- screening CV's and being a point of contact for colleagues from other offices in Holland or for the candidates
- interviewing candidates and testing German,Russian and English language skills
- presenting candidates to companies
glh HotelsSales Researcher
Feb. 2013 - Aug. 2013London,United Kingdom6 months long Management traineeship in the Operational office of the GHL hotels (before Guoman and Thistle) - working on different projects mostly with corporate client agreements - doing researches for leads and/or potential leads
- taking part in the reconstructional process of the company
- supporting Hotel managers at location (show rounds, sales proposals)
SistoleTrainee
Feb. 2012 - Jul. 2012Bogota,Colombia"La primera agencia que elige pensar con el corazón porque sentimos que es la forma más honesta de honrrar nuestro trabajo, y de hacer que nuestras marcas y sus consumidores vivan cada experiencia en vivo." - 6 months long traineeship in this non-traditional marketing agency
- experience in different departments
- doing research for the Creative departments, giving them ideas and inspirations for different projects
- working for the ProExport team ,helping with Colombian stands für tourism exhibitions and also, going out on some events like the "Feria international del Libro" in Bogota - helping with the organisation for the "Cumbre de las Americas" in Cartagena
Saturn Tour operatorTrainee
Apr. 2011 - Apr. 2011Moscow, Russian Federation6 weeks internship - direct contact with clients - business communication in the Russian language
- communication with hotels within and outside of Russia
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