Manuela Fernandes De Souza - Training and development manager, Norwegian Cruise Line Holdings Ltd.

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Work Background

Regent Seven Seas CruisesTraining and Development Manager

Sep. 2023World

Celebrity Cruises, Inc.Learning and Development Manager

Dec. 2022 - Jun. 2023

Restaurante Fogão à LenhaHR Business Partner

Jan. 2018 - Apr. 2022Tijucas, Santa Catarina, BrazilConsultancy Activities: - Drive positive team engagement. - Implementation all processes and procedures throughout the restaurant and make sure that restaurant is working properly. - Build employee´s morale and develop strategies in partnership with general manager to enhance the overall employees satisfaction and engagement; - Inspire employees through encouragement and recognition of outstanding performance; - Provide an accessible nurturing environment to handle employee relation issues using effective conflict resolution, assisting with disputes, and guiding team members toward the correct outcome - Educate and support the management with regards to HR policies, procedures with regards to HR policies, procedures and standards including the company's performance management systems, promotions, and progressive discipline procedures. Ensure consistent and fair application of all HR policies and procedures; - Partner with departments heads to ensure that the employees understand how their roles can control expenses or generate revenue. - Monitor and support how the restaurant is driving performance to manage against revenue targets; - Oversee activities relating to signing on and off procedures - Facilitate employee resignation process by conducting exit interviews and providing feedback to general manager; - Responsible for leadership development including engaging, training assessments and feedback; - Ensure confidentiality and discretion of all employee information and conversations including but not limited to discipline, medical and matters of private nature; - Support and oversee the promotion process, interviews, selection, and succession planning through personal development plans - Collect feedback from the heads departaments in regards to employee engagement; - Training and development to ensure ongoing employees and leadership development; - Maintain awareness among the employees of basic safety rules and a safe working environment.

Tribunal de Justiça de Santa CatarinaTechnical Expert

Aug. 2015 - Apr. 2022Objective to evaluate types of personality and behavioral characteristics through psychological test tools and semi-structured interviews. Data analysis for the preparation of psychological reports.

Global Virtual PsychologyPsychologist

Jun. 2015 - Feb. 2023Florianópolis, Santa Catarina, Brasil- Psychotherapeutic care. - Remote Psychotherapeutic care for exchange students, brazilians residing in the USA and Canada, and cruise ship crew members; - Remote Counseling and Coaching Service for cruise ship crew members.

Farmácias Pague MenosHuman Resources Assistant

Sep. 2011 - Feb. 2013Florianópolis, Santa Catarina, Brasil- Responsible for the recruitment and selection processes of different positions; - Publication of vacancies in various recruitment sources; - Recruitment of candidates (screening, telephone contact, scheduling, etc.); - Organize spreadsheets and files for vacancies and candidates; - Support the Store Pharmacy Managers in Santa Catarina to conduct with the recruitment and selection processes of new employees and internal recruitment in the company; - Build employee´s morale and develop strategies in partnership with managers to enhance the overall employees satisfaction and engagement; - Training and development to ensure ongoing employees and leadership development; - Ensure consistent and fair application of all HR policies and procedures - New employees training and development; - Facilitate employee resignation process by conducting exit interviews and providing feedback to general manager.

KSK Contact CenterHR Business Partner

Mar. 2011 - Aug. 2012Florianópolis, Santa Catarina, Brasil- Idealization, implementation and organization of interview techniques and recruitment and selection techniques; - Idealization, implementation and organization of the organizational climate technique, seeking to understand and intervene in the quality and performance of employees; - Curriculum analysis - curriculum screenings duties; - Recruitment and candidate selection tasks; - Employee hiring and exiting interviews.

PORTSIDE AGÊNCIATalent Acquisition and Training Specialist

Aug. 2010 - Jan. 2011Florianópolis, Santa Catarina, Brasil- Curriculum analysis - curriculum screenings duties; - Recruitment and candidate selection tasks; - Training of candidates interested in working on cruise ships; - Responsible for the languages levels interviews with selected candidates. - Idealization, implementation and organization of workshops about “life aboard cruise ships”; - Responsible and speaker of bartender Course.

Crystal CruisesBartender

Jun. 2008 - Mar. 2010Crystal Symphony - Team training carried out by mixologists Tony Abou Ganim and Dale DeGroff; - Promoting and maximizing beverage sales in the assigned bar(s) or workstation; - Following and ensuring that the company beverage standards of service are being adhered to and practised by all those working in the assigned outlet; - Following the standard drink recipes when preparing and mixing beverages by using jiggers; - Ensuring that all complementary products being offered to Crystal Symphony´s guests are handled and controlled according to company policies and are treated as company property; - Striving to meet the target cost and sales for the assigned bar(s) or workstation as determined by the company budgets; - Responsible for the proper accounting and recording of all beverage sales while ensuring that the pouring measures (jiggers) are followed according to standard operation procedure; - Correct and proper handling of all checks and sales transactions generated in the assigned bar or workstation; - Ensures that all drinks are prepared according to the ship specifications and are served with the proper garnishes and in the correct glassware; - Ensures that the bar or assigned workstation is stocked and prepared to meet the daily business demands; - Stock takes in the assigned bar or workstation and for the results achieved on overages and shortages according to company standard procedures; - Performance in a timely fashion all the reports needed by the Provision Master and Public Room Manager; - Ensuring that all food service being provided in the bar (i.e. Canapés) is done according to company standards and during the times determined by onboard management; - Ensuring that the beverage promotions, as determined by the company or by on board management, are followed and in place in the assigned bar or Workstation; - Communicating any problems, challenges, complaints or service difficulties, in a timely manner to the Bar Manager.

Sharkys On The PierBar Waitress

Nov. 2006 - Apr. 2007Venice, Flórida, Estados UnidosWork and travel Program, international exchange for university students. December 2006 – April 2007 Sharky’s on the Pier RESTAURANT – Hostess (receptionist) and Bar Staff; - Reception, accommodation and customer assistance; - Monitoring of the restaurant area to balance customer distribution; - Organization of the waiting list when necessary; - Bar waitress and bartender duties.