Thierno Mamadou Malal Diallo

Customer Service Specialist @IntouchCX

EgyptAssistantCustomer Care SpecialistLive ChatChat SupportCall Center TrainerCall Center SupervisorCustomer Support RepresentativeSoft Skills TrainerTutorEducationCall CenterCustomer Service

Thierno Mamadou Malal Diallo is a call center professional in the e-commerce sector with over 3years of experience, handling customer support and delivery-related cases with a strong focus on problem-solving and service quality. He has successfully managed 70- 80 cases per week, maintaining an average customer satisfaction rate of 97% and consistently meeting service-level targets within 48–72 hours resolution timeframes. In addition to his corporate role, he is an English teacher who has trained thousands of students, helping learners improve their communication skills and achieve their target scores. He designs structured learning programs and creates educational content, particularly for French-speaking students, with measurable improvements in speaking confidence, pronunciation accuracy, and practical everyday English usage.

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