Research & Sponsored ProgramsComputer Support Technician
Aug. 2004 - Feb. 2007Indianapolis, Indiana AreaTroubleshoot workstation issues and provide support for both Research & Sponsored Programs, and the IUPUI Graduate Office. Worked to troubleshoot all software and hardware issues, manage inventory and life cycle replacement, purchasing and placement of all departmental desktops and laptops, setup and maintenance of departmental file server, application installation and training, and ensured workstation security using Shavlik and Symantec Endpoint Protection security scans and patch verification, as well as group policy creation and implementation.