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Work Background
LB Project ConsultingProject Management Consultant
Jan. 2023Brazil and CanadaAs a consultant, I leverage 17 years of experience in business administration, most of which are in projects, to support businesses and non-profits in identifying creative solutions to stubborn problems, improve business processes and systems, and deliver successful projects based on the priorities of the organizations I serve. I always start with questions to understand the problem or idea the client is faced with, learn the context they find themselves in, and ensure the solutions we create fit the organization. My experience and personality allow me to work in both traditional and agile methodologies, bringing the best of both worlds to my clients to provide project solutions that are impactful to their fullest extent. In my work, I bring knowledge from a variety of project categories, from media and brand development to software and graphic design, as well as events, customer experience, and change management.
The Meeting HouseCommunications and Programs Manager
Sep. 2022 - May. 2023Oakville, Ontario, CanadaIn this role, I was responsible for two streams within the organization. In my capacity overseeing project programs, I was responsible for the successful delivery of most organization-wide projects, from media development and brand designs to events and software initiatives, managing cross-functional teams, collecting project requirements, communicating and ensuring appropriate involvement of stakeholders and carrying the projects through to completion. As Communications Manager, I was responsible for the messaging, experience, brand alignment, and technical production of all initiatives to ensure cohesion and alignment with organizational strategies.
The Meeting HouseProject Manager
May. 2020 - Sep. 2022Oakville, Ontario, CanadaAs Project Manager for the communications team at The Meeting House, I was responsible for the success of the digital and communication programs, which included over 30 projects in traditional and agile methodologies, from intake to final delivery. My role also included the management of cross-functional teams, development teams, UX/UI and graphic design freelancers, participation in the development of communication strategies for The Meeting House, management of program budgets, and preparation and execution of quality assurance tests.
Jesus CollectiveProject Manager
Jun. 2019 - May. 2023Oakville, Ontario, CanadaAs Project Manager for Jesus Collective, I was responsible for the inception of their web application, bringing together and managing UX/UI designers, web developers, product owners, QA testers, and the front-end user.
The Meeting HouseProject Coordinator
Jan. 2019 - May. 2020Ontario, CanadaAs Project Coordinator for the communications team at The Meeting House I was responsible for ensuring the timely execution of project works for all marketing and communication projects, keeping stakeholders on various teams apprised of project progress, changes, and updates and allocation of team resources. I maintained a good working relationship with various vendors and placed orders for various marketing materials. I was the first point of contact for the Communications team at The Meeting House and was responsible for triaging work requests that came in.
The Meeting HouseBuyer and Helpdesk Administrator
Jun. 2017 - Dec. 20182700 Bristol CircleIn this role I was responsible for the implementation of Freshdesk, a helpdesk system which is used by the Meeting House to receive supply requests and service inquiries from a variety of stakeholders in support of 18 Meeting House locations. I was also responsible for fulfilling these orders and requests and maintenance of The Meeting House Weekend Service inventory.
The Meeting HouseOperations Assistant
Oct. 2015 - Jun. 2017In this role I provided administrative support to the Operations department, delivering customer service, maintaining office supply levels, performing data entry tasks, and a variety of tasks needed.
The LounsBury GroupBusiness Manager
Apr. 2014 - Dec. 2019As business manager for the Lounsbury Group, I was responsible for the day-to-day operations of all areas of both branches of the business: real estate and construction. This included bookkeeping, payroll, and payment processing, recruitment and training of new staff, policy writing, analyzing processes and establishing new ones to improve workflow, writing and management of budgets, scheduling, and project coordination.
Carillion Canada Inc.Project Administrative Assistant
Sep. 2012 - Apr. 2014Vaughan, OntarioIn this role I provided administrative support to the Quality department of the Vaughan Subway Extension by the Toronto Transit Commission. I was responsible for the coordination, scheduling, and supervision of concrete and cement quality tests as well as communication with clients, inspectors, and sub-contractors. I also developed and implemented a document control system, maintained filing records, prepared quality assurance reports and database logs, and prepared quality records for auditing. I was also responsible for analyzing our quality report data to determine quality standards and compliance to specifications.
Canadian Baptists of Ontario and QuebecYouth Events Assistant
Oct. 2011 - Apr. 2012Toronto, Canada AreaIn this role I provided administrative support to the Youth team at CBOQ by providing customer service to event registrants and performing various tasks required, such as data entry, event registration, minute taking and print production of materials for events.
The Shopping ChannelAdministrative Clerk (Contract)
Jun. 2011 - Dec. 2011MississaugaIn this role I provided administrative support to the accounts payable department during a duty claim project which required data entry, file sorting, photocopying and preparation of duty packages which involved meticulous attention to detail. I was also responsible for training new administrative clerks.
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