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Work Background
Wolters Kluwer HealthContent Editing Coordinator
Jul. 2018Indianapolis, Indiana, United StatesSearch for & index documents (i.e. Prescribing Information, Medication Guides, Patient Instructions, etc.) for U.S. and International prescription & OTC pharmaceuticals.
Wolters Kluwer HealthAssistant, Drug Information and Documentation Services (Contracted through Kelly Services)
Oct. 2015 - Jun. 2018Indianapolis, Indiana Area
Kaplan Test Prep and AdmissionsDirector of Grad, PreCollege & Nursing Inventory Operations
Nov. 2012 - Jan. 2015remote (worked from home office)• Used SQL to pull data & prepared excel based scheduling docs (budgets, historical data) for Analysts & Directors to use during scheduling cycles
• Created accuracy reports post-scheduling cycles to identify issues needing Analysts’ attention (e.g. sessions out of order, on holidays, at conflicting times of day, etc.) • Created module templates & class configurations in business system; updated test dates in business system; maintained Request to Add Inventory (RTAI) Formstack Accomplishments:
• Created Operations & Academics Forecasters – excel dashboards that used assumed retention percentages & current NetBoB to calculate how close a class was to hitting the minimum NetBoB needed to run
• Streamlined Classroom Inventory Team’s processes (Switched from EditGrid application to google docs; introduced Smartsheet project management software, standardized scheduling cycles)
Kaplan Test Prep and AdmissionsDirector of PreCollege Inventory & Scheduling
Oct. 2011 - Nov. 2012Greater New York City Area• Scheduled all Pre-College inventory: Helped set overall inventory & class run budgets; Met with Regional Directors to discuss cycle budgets & recommend pioneer options for their markets • Compiled weekly Budget v. Scheduled excel dashboards & distributed to Regional Directors
• Modified Class Watch inventory dashboard (expanded scope from TriState Territory to National, added data points as requested by end users) • Expanded bi-weekly inventory calls Nationwide; Instituted higher financial thresholds for run decisions & “10 student rule”, which increased customer satisfaction & pre-college revenue
• Monitored physical inventory (books, tests, grids) levels & requested print orders when needed Accomplishments:
• From 2011 to 2012, Average class size increased from 13.0 to 14.7, & Average NetBoB per class increased from $5,471 to $7,051
Kaplan Test Prep and AdmissionsDirector of PreCollege Academics & Scheduling - Northern Territory
Nov. 2010 - Oct. 2011Greater New York City Area• Supervised 4 Academic Specialists — ensured all classes were staffed appropriately; coordinated & lead meetings with Faculty Managers, Business Developers, & other interested parties to help staff last minute additions and handle staffing emergencies as they arose
• Scheduled all TriState Pre-College inventory—requested ancestor imports; organized & lead meetings with Regional Directors to create pioneer classes; created classes in business system
• Continued to update Class Watch inventory dashboard & to moderate bi-weekly calls Accomplishments:
• Created & updated excel based tools to help Academic Specialists keep track of their faculty pools (e.g. contact info, schedule availability, expertise) as well as to staff teachers on available classes
• Pioneered use of Jotforms to gather data from teachers in re: materials & scheduling preferences
Kaplan Test Prep and AdmissionsRegional Operations Manager
May. 2010 - Nov. 2010Greater New York City Area• Queried database using SQL & used data pulled to update internal inventory excel dashboard (Class Watch), which provided business owners with information on class enrollment & NetBoB figures, venue & teacher costs, marketing events, & other information relative to making run/cancel decisions
• Used the Class Watch dashboard to lead inventory monitoring calls thrice weekly for centers in New York City, northern New Jersey, and Boston areas (TriState)
• Reviewed all TriState inventory (checked for duplicate classes, ensured classes didn't fall on holidays, added OAT modules and MCAT networks)
Kaplan Test Prep and AdmissionsService Director
Sep. 2009 - May. 2010Greater New York City Area• Supervised 6 Kaplan Service Associates (KSA)
• Negotiated room rentals with offsite facilities; booked rooms & submitted invoices for payment
• Worked with Kaplan Aspect to ensue Midtown center rooms were booked appropriately Accomplishments:
• Pioneered KSA product silo ownership to increase speed of service & student satisfaction
• Demonstrably improved student satisfaction across several matrices, as per their responses to course-end Benchmark survey questions
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