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Network Power<100 people
Roles
💸50%
Marketing
✔️50%
IT
🗿50%
HR
Geos
🇺🇸25%
United States
Work Background
Liquid NetworxSr Network Engineer
Feb. 2024Florida, United States
SageNetNetwork Engineer
Mar. 2023 - May. 2024Key West, Florida, United States
Pampero OTGFirst Mate
Oct. 2022 - Apr. 2023
ComcastSr. Network Engineer
Jun. 2021 - Nov. 2022
SageNet LLCNetwork Engineering Consultant
Mar. 2019 - Jun. 2021Tulsa, Oklahoma Area
SageNetSr Network Engineer
Oct. 2011 - Feb. 2021Tulsa, Oklahoma Area
SageNet LLCLevel II Network Engineer
Oct. 2011 - Jun. 2021Tulsa, Oklahoma AreaI work in the Network Operations Center where we monitor thousands of network connections for our clients. These include DSL, Cable, T1, T3, satellite and more. We work with broadband and cellular providers in the event of a problem, and we troubleshoot the connections with each location if they drop offline. In addition to network connections, we monitor heating/air units, digital signage, and public wifi traffic, etc... We open tickets internally and with broadband service providers as needed for locations across the United States. We also handle installation and turn up of new services for our clients, including the deployment of Cisco routers and switches at each location.
CITGO PetroleumNetwork Operations analyst
May. 2010 - Aug. 2011I work the overnight shift in the Data center, where we are responsible for making sure all systems remain up and running! This includes the physical T1/T3 connections to all of our sites, WAN connections, and corresponding switches and routers. We also monitor a group of Windows servers and Unix servers and investigate any problems that may occur. We handle IDS security reporting and check for viruses/trojans on end user computers. We also handle Maestro scheduling requests and monitor for stalled or erred jobs. Last but not least, we help employees with their login, networking, and vpn questions and problems; We report on and manage all of these issues in a ticketing system. Occasionally we get to wake up unsuspecting victims to let them know a computer system needs something... To sum it up in 3 words: I love it!
ConocoPhillipsService Desk
May. 2008 - Dec. 2008The Service Desk supports employees of ConocoPhillips from around the globe! We assisted users on a large variety of software applications, as well as identified problems with hardware. We helped users login, access the intranet/internet both in office and through VPN, use Microsoft Office applications, reported all issues through a Remedy ticketing system and coordinate and worked with Network Operations to identify and resolve problems. The software categories and applications supported at CP include Active Directory, Exchange, BES, SAP, SCADA systems, SecurID, CAD, and many in house apps!
AloricaManager - Tier 2
Dec. 2005 - Jan. 2008As a manager of Tier 2 support at Alorica, we recruited, trained, and maintained teams of 10-15 individuals who support Sprint mobile devices. We were also responsible for their customer service ratings and reporting on their performance each week.
DecisionOneTier 2 support
Oct. 2003 - Dec. 2005In Tier 2 at DecisionOne, we supported Sprint mobile devices on the internet. Most devices were smartphones, wireless cards, and old style pda's. We assisted users in connecting devices to the internet and downloading and using the apps on their phone. Also in level 2 we supported corporations using the Exchange redirector software and also corporations using a BES (Blackberry Enterprise Server) - whether hosted by the individual company or by Sprint. I also participated in several feedback sessions with Sprint both in our location and at Sprint Headquarters when they launched a new billing system.
UpperspaceSoftware Support
Jun. 2000 - Jul. 2002Software support for DesignCAD (computer aided drafting application) and several other applications such as ModelCAD and PhotoMUD. DesignCAD support included showing end users how to use drawing and editing tools, create macros, make 3d images and add rendering to their drawings. Walked customers through using each tool as required and reported any bugs or feedback to developers. With this company I also got an introduction to programming in VB and created several software installation packages which required customized scripting, and did support for local internet service both over the phone and in customer homes.
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