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Work Background
DinerTechFounder
Jun. 2020Tampa, Florida, United StatesDinerTech was founded by restaurant operators, for restaurant operators. The unique package of tools is deliberately designed to anticipate independent restaurant operators needs in a constantly changing technological environment. From online ordering, dedicated mobile app ordering, waitlist & reservations and inventory, DinerTech is an emerging powerhouse of tools designed for the independent food service operators.
Soho Restaurant GroupMarketing & Operations Director
Feb. 2020Tampa/St. Petersburg, Florida Area• Manage 3 independent restaurant concepts with $5.5M in annual sales
• Efficiently and consistently supervised a team of 60+ service staff for full service dine-in and takeout services
• Oversight for all suppliers, handling inventories and managing logistics
• Adapted mobile and online ordering platforms for all restaurant concepts to enable continuity of business in response to COVID-19,
yielding an overall net increase in sales, net zero loss in labor force and prominent increase in brand visibility during a pandemic
• Development and execution of all Google SEO, Meta/Twitter advertising and print marketing across three restaurant concepts
FeC CompaniesConsultant
May. 2019 - Nov. 2019Tampa, FL, United States• Collaborated with VC to develop Paws N’ Rec doggie daycare services and sold to buyer for gross profit of 20%
• Sourced, hired, managed, mentored and developed 35+ employees
• Sourced and built custom CRM platform (Odoo) with emphasis on Client Services and Customer Experience
• Created the sales pipeline and trained employees how to close contracts with potential clients
SoHo Restaurant GroupGeneral Manager
Oct. 2015 - Feb. 2020Tampa, Florida, United States• Responsible for FT, PT and seasonal staffing, executing full cycle hiring processes involving scheduling, interviewing, coaching,
and mentoring of more than 140 employees on all concepts
• Consistently exceeded monthly goals and expanded sales volume more than $500,000.00 for 5 years
• Orchestrated day to day restaurant operations, coordinating front & back of house cohesive work environment
• Coordinated all private and public events with on-site and off-site staffing, menu crafting and food production
SoHo Restaurant GroupBeverage Manager
Sep. 2011 - Oct. 2015Tampa, Florida, United States• Crafted and implemented an expansive 200+ bottle wine and sake portfolio, with representation of 125+ unique vineyards
• Built, evolved, and promoted full beverage programs that included a dynamic selection of beer, wine, sake and craft cocktails
SoHo Restaurant GroupFloor Manager
May. 2007 - Sep. 2011Tampa, Florida, United States• Worked with staff to efficiently manage guest expectations while mitigating potential negative interactions
• Developed strategies to increase efficiency while maintaining quality control over food production
• Assisted with new employee onboarding and training programs for all front of house staff
Art of The Feast, IncLogistics & Operations Design Specialist
Jan. 2005 - May. 2007Tampa, Florida, United States• Directed & designed production of large-scale events, managing event staffing of 30-3000 guests with budgets of $100,000 per event
• Created design and operational plans for multiple large scale on-site and off-site events
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