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Work Background
MiroSenior Strategic Customer Success Manager
May. 2023
MiroStrategic Customer Success Manager
May. 2021 - May. 2023
Egress Software TechnologiesSenior Customer Success Manager (Enterprise)
Nov. 2019 - Apr. 2021London, United Kingdom
VitalSourceCustomer Success Manager Middle East
Jan. 2019 - Nov. 2019
JXT GlobalDigital Project Manager
Aug. 2016 - Dec. 2018London, United KingdomJXT provides recruitment Consultants, Corporates and Government - organisations of any size, structure and complexity - with innovative digital solutions that enable them to be seen online. To appeal to candidates across all levels, skills and industries. And, to vastly improve key metrics associated with the hiring process. Coupled with industry-leading, enterprise job board technology, JXT provides recruiters & employers with strategic SAAS solutions in social recruiting, SEO for hiring, mobilisation of recruiting efforts, email marketing, and recruitment web design & development. Key skills:
- Project Management
- Customer Success
- Recruitment Digital Strategy
- Online Sourcing Strategies
- Social Media
- SEO
- B2B Business Development
- Digital & online marketing innovation
- Job board and recruitment technology
- SAAS Platform
P MISTRY CONSULTING LIMITEDDirector
Aug. 2016 - Dec. 2018
Centrality LtdService Delivery Manager
Jun. 2016 - Aug. 2016Shefford, Bedfordshire, United Kingdom
Merit LILIN UK LtdTechnical Account Manager
Aug. 2015 - Jun. 2016Milton Keynes, United Kingdom• Managing UK & Eastern Europe Custom Install markets and clients
• Provide Technical Support for UK and Europe based clients
• Salesforce Administrator (basic level)
• Create and edit technical user guides
• Process Improvement and Change Management
• Reactive Sales support
• Project support with country office moves
• Creating project specifications for our client’s CCTV / Home Automation needs
• System testing new product lines, providing detailed reports of findings and suggestions
• Providing full system demonstrations at major technology shows such as Integrated Systems Europe (ISE)
• Creating and maintaining project plans for all types of CCTV and home automation projects
• Managing Risk, Assumptions, Issues and Dependencies (RAID) Key Achievements
ITIL v3 Foundation Certification
Crestron CTI-P101 Certification
AstraZenecaIT / Project Support Analyst
Sep. 2014 - Aug. 2015Luton, United Kingdom• First and Second Line support for UK Marketing Head Office and Global users
• Remote Support to AstraZeneca Field Representatives
• Application support for both Internal and commercial systems • Managing calls, tickets using dedicated system (ServiceNow)
• Monitoring tickets and SLA’s within agreed time
• Updating Knowledge base and Onboarding process
• VIP IT Support
• Sales Detail Aid migrations (Salesforce)
• Veeva CRM analyst (Salesforce)
• Evaluating current IT processes and presenting findings.
• Working closely with the Systems Development Partner to determine training programs for future needs within the business
• Project administration and Procurement
• Managing Risk, Assumptions, Issues and Dependencies (RAID)
• Produce reports and update Key Stake Holders
• Project support for ongoing technology upgrades
Silver Cloud TechnologiesIT Support Analyst
Oct. 2013 - Sep. 2014London, United Kingdom• First and Second Line support for circa 40 clients/ companies
• Intermediate knowledge of Active Directory and Microsoft Exchange • Basic knowledge of Windows 2008 Server.
• Provide confident customer service and efficient resolution to issues in a timely manner
• Onsite project work for office moves and new clients IT Consultant Leigh Fisher EMEA (Sub Contracted)
• Manage the established support process with clients
• Ensuring support tickets are passed to the correct engineers and providing updates, feedback and making sure tickets are resolved/ updated
• Generate reports for both management team and clients relating to the helpdesk process
• Handling first level issues with customers and suppliers
• Becoming a subject matter expert on solutions and providing internal support to clients and project teams Key Achievments:
MCITP: 70-323 Administering Office 365
MCTS: 70-321 Deploying Office 365
Royal Bank of ScotlandPrivate Banking Manager, Drummonds and Child & Co
Jun. 2012 - Oct. 2013London, United Kingdom
Royal Bank of ScotlandPrivate Banking Advisor / Deputy Team Leader
Nov. 2005 - Oct. 2013London, United KingdomWorking with UHNW, HNW Clients from High Court Judges to Celebrities, my role allows me to provide world class customer service. I have a variety of skill sets in sales, including business referral and development. Great team working skills allow me to ensure the Clients are well managed and minimise risk to the business. Implementing financial reviews which are tailored to each client and provide suitable recommendations to assist them in with their financial needs for the short, medium and long term. Working with Key Stake Holders to ascertain the right needs for each client working together, through to completion Excellent problem management skills coupled with exceptional people skills allows me to quickly resolve customer issue's Manage a team of Advisors, develop and coach staff to achieve and exceed their targets whilst providing a professional, bespoke service.
Royal Bank of ScotlandCustomer Service Adviser
Nov. 2004 - Nov. 2005
Royal Bank of ScotlandCustomer Service Advisor
Nov. 2004 - Nov. 2005Leicester, United Kingdom
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