KiewitTechnical Writer/Continuous Improvement Specialist
Dec. 2019 - Aug. 2020Omaha, NE, United StatesCollaborated with Business Analyst, Product Development, and Architecture teams to write IT standards and operating procedures for the software requirements gathering process. Wrote, edited, and designed National Institute of Standards and Technology (NIST) cybersecurity training content, including infographics, Sway tutorials, microlearning videos, and mobile learning games. Designed SharePoint enterprise managed metadata solution that reduced IT governance content search times using keywords and tagging. Designed and wrote organizational change management deliverables, including visual brand identity, manager toolkits, meetings-in-a-box, FAQs, elevator pitches, awareness videos, and train-the-trainer support tools. Collaborated with Agile teams to ensure compliance with NIST Cybersecurity Framework by writing standards/procedures that improve overall security and remediate known gaps. Wrote Prosci - ADKAR-based organizational change management and communication plan to drive adoption of the NIST Cybersecurity Framework. Created Lean Six Sigma template workbook, training content, and support tools to enable process excellence/continuous improvement initiatives that deliver and sustain value.