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Network Power<100 people
Roles
🧮100%
Education
💰50%
Investor & VC
🔥50%
Startup Founder
Geos
Work Background
Senior Product Analyst
CSGSenior Product Analyst
Jun. 2021 - May. 2024Created go-to-market video, print, and sales enablement content for new telecommunications payments products. Collaborate with cross-functional teams to improve IT service management processes, including incident, problem, and change management. Serving as internal project consultant for large-scale product integration program impacting 80-90K telecommunications subscribers. Authored interactive white paper focused on debt recovery management technology that provides detailed market analysis and identifies product innovation opportunities. Proposed and gained approval to develop new product portal using Wordpress CMS as a platform for sales enablement, onboarding, and internal communications. Managing IT portfolio management improvement project using JIRA Advanced Roadmaps and Power BI to provide a clearer picture of our work and pinpoint dependencies with internal development partners. Develop strategic content plans for software product line. Write, edit, and create graphic designs for infographics, video, and sales enablement content. Developed go-to-market strategies for new products, features, and enhancements. Work with development teams to translate highly technical information into content for non-technical audiences.
Senior Technology Consultant
FiservSenior Technology Consultant
Jan. 2021 - Jun. 2021Omaha, Nebraska, United States
Editorial and Writing Services Director
Rampant GeekEditorial and Writing Services Director
Aug. 2020United States, OmahaWhen you work with me, you’re not just hiring an editor; you’re gaining a supportive collaborator who’s committed to making your work shine. I pride myself on being curious, responsive, and dedicated to understanding your vision.
Technical Writer/Continuous Improvement Specialist
KiewitTechnical Writer/Continuous Improvement Specialist
Dec. 2019 - Aug. 2020Omaha, NE, United StatesCollaborated with Business Analyst, Product Development, and Architecture teams to write IT standards and operating procedures for the software requirements gathering process. Wrote, edited, and designed National Institute of Standards and Technology (NIST) cybersecurity training content, including infographics, Sway tutorials, microlearning videos, and mobile learning games. Designed SharePoint enterprise managed metadata solution that reduced IT governance content search times using keywords and tagging. Designed and wrote organizational change management deliverables, including visual brand identity, manager toolkits, meetings-in-a-box, FAQs, elevator pitches, awareness videos, and train-the-trainer support tools. Collaborated with Agile teams to ensure compliance with NIST Cybersecurity Framework by writing standards/procedures that improve overall security and remediate known gaps. Wrote Prosci - ADKAR-based organizational change management and communication plan to drive adoption of the NIST Cybersecurity Framework. Created Lean Six Sigma template workbook, training content, and support tools to enable process excellence/continuous improvement initiatives that deliver and sustain value.
Communications Specialist
PayPalCommunications Specialist
Jun. 2018 - Dec. 2019Greater Omaha AreaWrote and edited 125 product marketing pieces describing functionality, new features, and technology maintenance activities for global financial technology market leader. Completed 75 root cause analysis exercises and wrote documentation used by technical account managers to explain platform issues to large enterprise merchant partners. Performed comprehensive communications process maturity audit and wrote report identifying problem root causes and recommendations for improvement for global financial technology market leader. Initiated five Lean Six Sigma communications process improvement projects designed to expand channel options, automate manual writing processes, and free team to explore innovative ways to communicate with stakeholders. Developed integrated communications strategic plan, aligning annual department objectives and key performance indicators with larger corporate strategies. Interpreted highly technical processes and systems and communicated them in business format to non-technical audiences. Developed talking points, FAQs, and other materials that can be used as internal resources. Worked with a variety of design tools to create customized presentations for product, operations, and executive teams. Provided 24/7 on-call services during high-pressure, rapidly evolving critical incidents where timely, accurate information must be authored and distributed to all incident management teams.
Communication Specialist
Lincoln Financial GroupCommunication Specialist
Jan. 2018 - May. 2018Greater Omaha AreaWorked as member of Change Management and Communications Team to create content that supported the launch of a new administrative platform. Designed effective, engaging content that described and promoted the organization and its products, including: - program updates and status reports for teams, stakeholders, and executive leadership - training materials, tutorials, videos, and documentation - graphics/icons - brochures - company and product fact sheets - logos - speeches geared towards employees Performed research in support of content development. Partnered with Employee Education and Training teams to design and develop materials. Partnered with Program Management leaders to write and maintain regular portfolio and project status reports.
Mission Integration Strategist
CHI HealthMission Integration Strategist
Nov. 2015 - Jan. 2017Locations VaryDesigned and implemented high-impact leadership and organizational development project for 250 directors and managers that integrated mission and values with strategies, systems, and measurable outcomes. Planned and executed project that defined values-based employee behaviors for 12,000 staff members. Behaviors integrated into performance management systems. Led medical equipment reuse projects that provided equipment and supplies to under-resourced hospital partner in Tanzania. Planned and implemented projects that improved employee engagement in response to annual survey data.

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Professional editing and writing services.
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Comprehensive editorial and writing services.
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