LenovoAssistant IT Coordinator
Sep. 2018 - Nov. 2020Morrisville, North Carolina, United StatesAssist the IT Site Coordinator with any projects or issues relating to the IT Infrastructure, point of contact when the IT Site Coordinator is away or unavailable. Team lead for a team of six Deskside Support Engineers for US&CA, who provide support to 3,500 employees. Handle escalations to Deskside Support from users on open tickets, also review low rated ticket surveys and review them with the assigned Deskside Support Engineer. Provide level two technical knowledge to the Deskside Support Engineers, when needed to help assess and resolve tickets. Develop training materials and procedures, or train users in the proper use of hardware or software. Asset management for US&CA Deskside Support not limited to assigning assets, transferring assets and asset tracking. Maintain inventory of new system stock and loaner stock. Coordinate system refreshes, new hire, and contractor rollouts. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.