Bendix Commercial Vehicle Systems LLCTechnical Support and Engineering Supervisor
Jun. 2018 - Mar. 2021Mexico• Led four continuous improvement projects (Training Campus, Warranty Analysis, Cost Reduction, Training Material). • 20% time improvement for any technical support on Product and System Troubleshooting. • Minimized warranty approvals (credit notes) by 25%. • Reduced warranty claims endorsement by 30% due to bulletin communication to the dealers' network. • Increased Field Service Technicians' available training dates by 35% to improve customer satisfaction and cost reduction.