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Work Background
Authority PartnersSenior Quality Assurance Engineer, Team Lead
Mar. 2022- As quality assurance engineer working with SQL, PostgreSQL, Elasticsearch, Azure Storage, React and CI/CD in enterprise architecture
- Organizing team work, reviewing up coming features, test cases - Release planning and coordination - Adding further information and items (Assets, configuration items, clients, etc) to the initial ticket
definition
- Closing and re-assigning jobs
- Guiding customers on troubleshooting
- Coordinating with customer business and tech teams for new change requests. Understanding the change
request, communication the same to user team.
- Triaging calls with first level support team to prioritize items for L2 Team
- Review information and training available for first level support
- Finding solutions from previous cases using the knowledge base
- Collecting timelines for the change requests and communication to customer accordingly. Tracing the
delivery of this requirement and ensuring that it it delivered as per plan.
- Managing client communication in case of major issues.
Authority PartnersSenior Software Quality Assurance Engineer
Sep. 2020 - Feb. 2022- Working as one of the main quality assurance engineer at Measurement Application - Flow Computer Configuration, Alert System Implementation and Prove and Pyc Reports Testing
- Management of Release Items - Coordination between teams of release, project, development, quality assurance and automation
Authority PartnersSoftware Quality Assurance Engineer
Jan. 2019 - Sep. 2020- One of the main QA's for Big-X Initiative for B2C and B2B solutions on real estate office renting company
- Delivering new customer portal from scratch
- Tracing all new features and current features by comparing with old platform, solving open questions from quality assurance perspective. Close communication with stakeholders, program architects and business analysts during SDLC process
- Taking a bridge role between UAT team, developers, program managers and scrum master's on show stopper issues
- On boarding new QA's to project
- Analyzing requirements, developing test plans
- Due to change requests, updating test cases and responsible from having up to date test cases for automation team and new on boarding QA's
- Via selenium, mapping pages and scripting happy paths through automation suite
BookLogicSenior Test Engineer
Oct. 2018 - Jun. 2019Istanbul, Turkey
Hitit Computer ServicesTest Engineer
Feb. 2016 - Oct. 2016Istanbul, Turkey
OTI Holding - Coral TravelTechnical Business Analyst
Mar. 2015 - Feb. 2016Istanbul, TurkeyMy role was, - System Analyst, assigned to OTI HUB Project and Product Integration Programme,
- Developed Technical Business Analysis documents for senior stakeholder approval,
- Prepared use cases, test case scenarios and test suites,
- Wrote test cases for functional, user acceptance, regression, performance and load tests,
- Resolved issues during integration and escalated serious issues as required,
- Liaised extensively with third parties, vendors, stakeholders and built strong relationships among ,GDS companies. My key achievements were, - Demonstrated resilience as one of only five System Analysts to complete OTI - HUB project,
- Worked on Business Analysis for International and Domestic Flights Projects,
- Acted as additional analyst for hotel domain project to build a web service gateway application managing all integrations with Flight, Hotel, Transfer, Low cost, Railway, Excursions, Insurance and Rent a Car GDS,
- Successfully documented all internal flows providing OTA (Open Travel Alliance) Standart XML SOAP, .NET, WCF Web Services to our internal and external B2B and B2C Clients; International Flight and Hotel modules were completed with success,
- Provided technical Business Analysis Documentation for International Flight GDS Integration of OTI HUB with Turkish Airlines, Bora, Sunexpress, Anadolu Jet and Atlas,
- Performed Functional, Regression, Performance and Load testing of International and Domestic Flight Integration,
- Acted as Technical Business Analyst for new Product Integration programme; one key project was completing Hotel Price Comparison and Analysis Portal. This portal compares prices of all HotelBeds, GTA, Miki and internal OTI Hotels according to market, country, city, region, hotel rating and room category; this is a web application which is used for decision support process in setting competitive mark-ups and commission rates for Incoming Hotel pool.
Ceviz Bilgi TeknolojileriTechnical Business Analyst
Jul. 2013 - Apr. 2014Adana- Developed customer facing SharePoint user guide and technical guide documentation for integration processes,
- Developed business workflows according to customer requirements,
- Provided project estimations to customers,
- Performed software testing, requirements planning and requirement analysis activities
Ebos YazılımJunior Software Developer
Dec. 2012 - Mar. 2013Adana
Vinnel-Brown and RootTechnical Support Agent
Jul. 2011 - Sep. 2011Adana, TurkeyKnowledge about innovative technologies, customer relations, instant troubleshooting via phone, e-mail and on side with customers.
Elitch Gardens(Amousement Park)Student exchange Program
Jun. 2008 - Sep. 2008Greater Denver AreaIt was student exchange program to learn English.Elitch Gardens is in Denver CO
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