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Work Background
Community Resources LimitedRisk, Quality and Compliance Manager
Jan. 2024AustraliaResponsible for the ongoing development, implementation and review of effective and fit-for-purpose compliance, risk management and quality frameworks as approved by the CEO and Board.
Sydney WaterProject Manager
Oct. 2021 - Dec. 2023Parramatta, New South Wales, Australia• Spearheaded the establishment of the Business Customers Process Framework, streamlining core business operations.
• Developed essential process tools and documentation, driving efficiency and standardization.
• Managed the Bondi FOG Source Control Project, creating an EPA-approved Project Management Plan with no revision requests.
Sydney WaterSafety Assurance and Investigation Specialist
Sep. 2018 - Oct. 2021Sydney, Australia• Designed and deployed the Safety Evaluation & Assurance Program, strengthening risk management efforts.
• Provided actionable insights through data-driven safety reports for board-level decision-making.
Sydney WaterSafety Project Officer
Feb. 2017 - Aug. 2018Potts Hill, New South Wales, Australia• Coordinated and oversaw the implementation and management of safety initiatives and projects.
• Recommended solutions for issues, improvement opportunities, and new prevention measures.
• Planned, evaluated, and aligned safety-related processes for cross-functional integration and standardization.
• Managed projects such as Crane Maintenance Standard Implementation, Lone Worker system, Safety Signage Specifications, and WHSMS Learning Solutions.
Sydney WaterBusiness Process Specialist
Apr. 2015 - Jan. 2017Parramatta, New South Wales, AustraliaEstablished and implemented the Safety Assurance Framework.
Coordinated the deployment of the revised enterprise-wide WHSMS across Service Delivery.
Thrive+Associate
Sep. 2014 - Dec. 2016Sydney NSW, AustraliaProvided clients with their Business Excellence and Process Improvement support needs.
Australian Organisational Excellence FoundationEvaluator for Australian Organisational Excellence Awards.
Aug. 2014 - Dec. 2016AustraliaWorked with a team to evaluate applicant organisations against business excellence models such as the Australian Business Excellence Framework.
RFD Survitec Australia Pty LtdIndependent Contractor
Apr. 2014 - Jan. 2015Sydney, AustraliaCarried out assignments required by the organisation to fulfill objectives related to Quality, Safety, Continuous Improvement and Business Excellence.
Faiveley Transport Australia LtdQuality Assurance and Continous Improvement Manager
Mar. 2010 - Feb. 2014Sydney and Melbourne, Australia• Led the development of an intranet-based management system, streamlining internal workflows.
• Automated critical business processes, eliminating inefficiencies and boosting transparency.
• Implemented the Balanced Scorecard system to enhance organizational focus and accountability.
CSR Viridian GlassManager, Management Systems & Certification
May. 2007 - Aug. 2009Australia & NZ• Managed and coordinated the standardization and deployment of the Product Compliance Program across 18 Downstream Operations sites in Australia and New Zealand.
• Led the physical rebranding of glass products from Pilkington to Viridian.
• Designed and set up the management system framework and the supporting information management system.
SAI GlobalBusiness Excellence Evaluator
Jan. 2005 - Dec. 2012AustraliaAs a volunteer Business Excellence Evaluator, worked with a team of evaluators in assessing applicant organisations against business excellence models such as the Australian Business Excellence Framework.
PilkingtonNational Coordinator - Management Systems Building Products Australasia
Apr. 1997 - May. 2007Australia & NZ• Directed the enterprise-wide standardization of management systems across multiple sites.
• Pioneered behavioral change initiatives, fostering teamwork and improvement-driven culture.
• Transitioned product compliance and quality management programs to ensure industry alignment.
Alsco AustraliaNational Quality Manager
Jan. 1991 - Mar. 1997Australia• Began as a Production Sorter at Australian Linen Supply and was promoted to National Quality Manager at Alsco Linen Service within three years.
• Established and deployed the Quality Management System (QMS), educated and trained users, and assisted major branches in Australia to achieve third-party certification.
• Successfully handed over the QMS to the rightful process owners, leading to the redundancy of my role.
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