The St. Regis DohaGuest Experience and Lobby Ambassador
Jun. 2019 - Dec. 2019Doha, QatarMaximised guest satisfaction scores (GSS) from the pre-arrival to departure phase by delivering outstanding services and supporting front of the house departments, such as front desk, concierge, and the bell team. Delivered active functional support to guests from arrival to departure process, ensuring compliance with best practices and procedures. Rendered expert level services for liaising between VIP guests and front of house departments.
Key Accomplishments: Drove customer loyalty and hotel performance by monitoring “GuestVoice” on the Marriott Global System (MGS) to reach annual goals. Played a key role as lead inspector, evaluating the cleanliness of all Marriott Bonvoy Elite rooms to ensure positive guests experience.