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Network Power<100 people
Roles
💸50%
Marketing
✔️50%
IT
🗿50%
HR
Geos
🇵🇭50%
Philippines
Work Background
EYData Privacy Senior Consultant
Nov. 2022Cebu, Central Visayas, Philippines- Conduct data privacy assessments and data mapping to identify and mitigate privacy risks, ensuring compliance with GDPR, CCPA, and other regulations.
- Develop and deliver engaging data privacy training content to cross-functional teams, enhancing organizational awareness and compliance.
- Actively participate in Data Protection and Privacy (DPP) projects, ensuring adherence to data privacy regulations.
- Execute engagement requirements and review the work of junior team members for accuracy and compliance.
- Prepare comprehensive reports and schedules for clients and stakeholders.
- Build and maintain productive working relationships with client personnel, ensuring high levels of client satisfaction.
- Assist senior team members in conducting performance reviews and providing feedback for staff and junior team members.
- Continuously enhance personal skills and the skills of the staff through ongoing education programs.
TrustArcData Privacy Analyst
Dec. 2014 - Jul. 2022º Conducted data privacy risk assessments of TRUSTed Download Program Privacy Certifications ensuring clients adhere to TrustArc program requirements.
º Assisted Privacy Managers with data privacy incident investigation, conducting privacy impact and risk assessments, and auditing TrustArc clients’ IT products and services.
º Delivered technical analysis report and recommended solutions for online data privacy best practices of TrustArc clients’ digital properties gathered through device testing and using a website monitoring platform.
º Carried out data privacy audits and analyzed cookies, analytics, and tracking technologies' behavior of TrustArc clients’ website, mobile, and desktop applications for online data privacy compliance.
º Developed and modified process documentation specific to data privacy audit and testing, business presentations, and technical write-ups.
TrustArcPrivacy Support Analyst
May. 2012 - Dec. 2014Cebu City, Philippinesº Completed customer privacy reports, checked customer installations to ensure they adhere to TrustArc's requirements, and checked for trademark infringement. º Analyzed data collection and transfer, evaluated online data privacy practices of desktop software applications through deciphering network traffics and logs, and identifying system changes and computer remnants by a desktop or laptop application. º Documented technical findings and analyzed the clients' tested software applications for TRUSTed Download program certification. º Worked closely with TrustArc's privacy solutions managers in San Francisco, the USA, and Perth, Australia to complete work in a professional and concise format per defined service levels.
SupportSave Solutions, Inc.Subject Matter Expert
Jun. 2009 - May. 2012Cebu City, Philippinesº Handled Tier 2 and 3 real-time escalations for chats, e-mails, and calls. Investigate critical technical issues and cascade solutions to the team.
º Reduced call abandonment rates and achieved high first-call resolutions.
º Acted as Quality-Assurance analyst, coached, advised, and guided call center agents based on audit findings, and delivered performance feedback.
º Team’s go-to person for technical agents’ queries and clarifications regarding products and processes.
TeleTechTechnical Support Representative
Oct. 2007 - Apr. 2008Cebu, Philippinesº Level 1 technical support for DSL helping end users through effective troubleshooting and problem-solving. º Proactively keeps up to date on new procedures. º Transfers customers to other internal departments where appropriate. Identifies the need to escalate specific issues and follow through where necessary.
SPi GlobalDocument Analyst
Jun. 2006 - Aug. 2007Dumaguete City, Negros Orientalº Layout and edited science journal articles using XML codes and tags. º Proofread and compiled finalized Journals for publications using adobe acrobat and distiller.
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