Emma Farley - Customer Support Specialist, Tovala

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Network Power<100 people

Roles

🔥100%

Startup Founder

Geos

🇬🇧100%

United Kingdom

Work Background

TovalaCustomer Support Specialist

Jan. 2023Supported customers through email, chat, and phone calls to resolve and escalate technical problems. Built skills in Zendesk, JIRA, email support, chat support, phone support

Playbook Technologies Inc.Customer Support Specialist

Jan. 2022 - Oct. 2022New York, New York, United StatesSupported users by responding to emails, resolving and escalating technical problems. Submitted evidence for disputes through Stripe. Edited and created Help Center articles. Edited and created saved replies for Help Scout email support. Responsible for support email data reporting for leadership. Reviewed community content that had been flagged by internal systems to ensure content follows community guidelines. Built skills in Help Scout, Stripe, CleverTap, GetStream, Shortcut, OpenPhone, Figma, Notion, customer support, email support, data entry, data analysis, application support, Google Suite.

NewselaContracted Hybrid Integrations Specialist

Jul. 2021 - Oct. 2021New York, New York, United StatesCreated Integrations documentation that outlined complex requirements to be used team wide. Supported users by responding, resolving and escalating technical problems with average handle time of 24 minutes. Led virtual implementations for schools districts using Clever LMS. Responsible for data integrity within systems and delivering integration reports for leadership. Built skills in Salesforce, LMS integrations (Clever, Canvas, Google Classroom, Schoology, Classlink), Django, customer support, email support, data entry, data analysis

Creative Learning Preschool & DaycareTeacher Assistant

Apr. 2019 - Dec. 2019Madison, WisconsinProvided classroom management support to lead teacher for early childhood program, achieved program goals by implementing lessons and curriculum for 18+ students. Built skills in early childhood education, behavior management and special education

FreelanceSocial Media Manager & Consultant

Nov. 2018 - Feb. 2019Madison, Wisconsin, United States

Fetch Rewards, Inc.Social Media Manager

Oct. 2017 - Aug. 2018Madison, WisconsinDeveloped and implemented strategic plans for social media marketing through collaboration with design and marketing teams. Built skills in social media marketing, Facebook Business, Twitter Analytics, Facebook Advertising, campaign management, Google Suite, company branding, data analysis

Fetch Rewards, Inc.Client Support Specialist

Apr. 2017 - Aug. 2018Madison, WisconsinAchieved highest completion of Zendesk tickets and maintained 90% customer service score as Client Support Specialist. Built skills in Zendesk, Google Suite, application support, customer service, data analysis, Confluence, Jira, email support, inbound and outbound call support

West CorporationCustomer Care Associate

Jan. 2017 - Apr. 2017Middleton, Wisconsin, United StatesAchieved average of 30 outbound sales exceeding quota of 21 outbound sales. Built skills in healthcare laws and guidelines, outbound sales, data entry

Weir MineralsCustomer Service Representative

May. 2016 - Dec. 2016Madison, Wisconsin, United StatesProcessed average of 10 orders per day for international clients. Built skills in MS Office, email support, customer service

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