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Network Power<100 people
United Kingdom
Work Background
Customer Support Specialist
TovalaCustomer Support Specialist
Jan. 2023Supported customers through email, chat, and phone calls to resolve and escalate technical problems. Built skills in Zendesk, JIRA, email support, chat support, phone support
Customer Support Specialist
Playbook Technologies Inc.Customer Support Specialist
Jan. 2022 - Oct. 2022New York, New York, United StatesSupported users by responding to emails, resolving and escalating technical problems. Submitted evidence for disputes through Stripe. Edited and created Help Center articles. Edited and created saved replies for Help Scout email support. Responsible for support email data reporting for leadership. Reviewed community content that had been flagged by internal systems to ensure content follows community guidelines. Built skills in Help Scout, Stripe, CleverTap, GetStream, Shortcut, OpenPhone, Figma, Notion, customer support, email support, data entry, data analysis, application support, Google Suite.
Contracted Hybrid Integrations Specialist
NewselaContracted Hybrid Integrations Specialist
Jul. 2021 - Oct. 2021New York, New York, United StatesCreated Integrations documentation that outlined complex requirements to be used team wide. Supported users by responding, resolving and escalating technical problems with average handle time of 24 minutes. Led virtual implementations for schools districts using Clever LMS. Responsible for data integrity within systems and delivering integration reports for leadership. Built skills in Salesforce, LMS integrations (Clever, Canvas, Google Classroom, Schoology, Classlink), Django, customer support, email support, data entry, data analysis
Teacher Assistant
Creative Learning Preschool & DaycareTeacher Assistant
Apr. 2019 - Dec. 2019Madison, WisconsinProvided classroom management support to lead teacher for early childhood program, achieved program goals by implementing lessons and curriculum for 18+ students. Built skills in early childhood education, behavior management and special education
Social Media Manager & Consultant
FreelanceSocial Media Manager & Consultant
Nov. 2018 - Feb. 2019Madison, Wisconsin, United States
Customer Care Associate
West CorporationCustomer Care Associate
Jan. 2017 - Apr. 2017Middleton, Wisconsin, United StatesAchieved average of 30 outbound sales exceeding quota of 21 outbound sales. Built skills in healthcare laws and guidelines, outbound sales, data entry
Social Media Manager
Fetch Rewards, Inc.Social Media Manager
Oct. 2017 - Aug. 2018Madison, WisconsinDeveloped and implemented strategic plans for social media marketing through collaboration with design and marketing teams. Built skills in social media marketing, Facebook Business, Twitter Analytics, Facebook Advertising, campaign management, Google Suite, company branding, data analysis
Client Support Specialist
Fetch Rewards, Inc.Client Support Specialist
Apr. 2017 - Aug. 2018Madison, WisconsinAchieved highest completion of Zendesk tickets and maintained 90% customer service score as Client Support Specialist. Built skills in Zendesk, Google Suite, application support, customer service, data analysis, Confluence, Jira, email support, inbound and outbound call support
Customer Service Representative
Weir MineralsCustomer Service Representative
May. 2016 - Dec. 2016Madison, Wisconsin, United StatesProcessed average of 10 orders per day for international clients. Built skills in MS Office, email support, customer service
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