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Work Background
Spring EQSenior Business Analyst
Mar. 2025
United Wholesale MortgageBusiness Analyst III
Oct. 2024 - Mar. 2025Pontiac, Michigan, United StatesIn my role as a Business Analyst III at United Wholesale Mortgage, I facilitated Product Development of PowerBI Document AI Reporting by building strong partnerships with business stakeholders. I developed acceptance criteria, refined deliverables, and authored comprehensive documentation on software updates. Additionally, I guided junior team members, shared expertise, and fostered professional growth within the team.
United Wholesale MortgageTeam Leader Application Development
Feb. 2024 - Oct. 2024Pontiac, Michigan, United StatesIn my role as the Team Leader Application Development at United Wholesale Mortgage, I successfully managed a team of 15+ professionals to deliver high-quality software solutions on time and within scope. By fostering a culture of continuous improvement and mentoring team members, we were able to achieve operational excellence and innovative problem-solving.
Opus IVS - USSenior Project Manager
Mar. 2022 - Nov. 2023Dexter, Michigan, United StatesIn this position, I took charge of reviewing and improving the software product roadmap and vision. I oversaw the management of the team backlog, evaluated requests, identified underlying issues, and collaborated on prioritization based on business value. I played a pivotal role in facilitating important discussions between business partners and development teams to ensure alignment and foster effective teamwork. Additionally, I led the development and validation of clear and concise acceptance criteria to update software changes and enhance development processes.
Rocket MortgageSr Product Owner
Jan. 2021 - Jan. 2022Detroit, Michigan, United StatesIn this position, I managed the team backlog by examining requests, pinpointing root causes, and collaborating with business partners to prioritize tasks based on their business value. I formulated and verified clear, succinct acceptance criteria to simplify software changes and development processes. Additionally, I facilitated crucial discussions between business partners and development teams. Key Achievements: • Pioneered outlines and guidelines for an automated support system, improving the efficiency of issue reporting for the system. • Played a key role in reviewing and contributing to the product roadmap and vision.
Rocket MortgageTeam Leader - Technology
Jan. 2017 - Jan. 2021Detroit, Michigan, United StatesIn this role, I led a cross-functional team comprising up to 17 members, including Business Analysts, Engineers, and Quality Assurance professionals, with the goal of delivering software solutions that are both high-quality and timely. I prioritized operational workflows to ensure the seamless delivery of the right loan to the right person at the right time, maintaining uninterrupted service. I fostered the growth of team members through feedback loops, coaching, goal setting, and development initiatives. Additionally, I actively participated in the hiring process by conducting interviews. As a dedicated Scrum Master, I facilitated Agile software development practices, and I effectively coordinated cross-team efforts by managing partner communications and preventing scope creep. Key accomplishments include: • Successfully completing a $500K project for workflow revamp ahead of schedule, resulting in nearly 30 seconds of time savings per work item for each team member. • Consistently surpassing demanding software challenges by delivering high-quality and timely solutions. • Maintaining high team morale during challenging periods, such as layoffs and the pandemic.
Rocket MortgageBusiness Analyst
Jan. 2016 - Jan. 2017Detroit, Michigan, United StatesIn this role, I performed root cause analysis in collaboration with business partners to pinpoint and address fundamental issues. I scrutinized acceptance criteria for tasks, ensuring well-defined guidelines for successful completion. Additionally, I worked closely with software engineers to ensure the delivery of high- quality products that adhered to acceptance criteria requirements. I was responsible for designing and implementing effective test plans for software solutions. Key Achievements: • Facilitated smooth transitions by documenting details on software changes and creating comprehensive training materials. • Fostered robust business relationships, leading to a swift turnaround of tasks.
Rocket MortgageTeam Leader Mortgage Operations
Jan. 2012 - Jan. 2016Detroit, Michigan, United StatesIn this position, I provided training and support services to facilitate the professional development of team members. I evaluated and measured team members' performance, offering coaching and feedback as necessary. Additionally, I actively participated in both the interview and separation processes. I designed customized training programs addressing individual and team requirements. Key accomplishments include improving the client experience through the identification and evaluation of opportunities for process enhancements.
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