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HumanaSenior Scrum Master/IT Project Mgr
Dec. 2022Louisville, Kentucky, United Stateso Worked with three scrum teams to develop systems enhancements for APEX and PEGA provider certification solutions employing SAFe Agile concepts in two week sprints and twelve week release train iterations. o Reported status on iterations/planning Iterations to IT/business upper management on the release train sync meetings. o Facilitated daily stand ups, demonstration, sprint planning/planning iteration planning, retrospectives and grooming sessions for sprints with the scrum teams;
o Assisted/mentored product owners with backlog maintenance and story creation.
o Performed servant manager role to two scrum teams to remove impediments that would prohibit meeting sprint completion/project milestone dates.
o Managed milestones and translated story/sprint/train completion into project plans/release plans for upper management.
Humana Inc.Enterprise Technology Project Manager
Jan. 2016 - Nov. 2022Louisville, KY* Primary management of the Software Development Life Cycle (Agile, Waterfall) for IT projects focusing on provider applications – new systems development and system enhancements, third party implementation for projects ranging in budget from $500K to $1.5M
* Managed budgets/spending for projects and communicated with business for approval and status
* Worked with SIT and UAT testing teams to create testing strategy and plans * Documented issues and facilitated resolution with multiple IT teams in both virtual and onsite settings. * Worked with business to develop implementation plans
Humana, Inc.Sr. Testing Consultant
May. 2015 - Jan. 2016Louisville, KY* Test Lead/Consultant for BRAVE project (under the Humana Product Systems Administration (HPAS) program) to replace their current Medicare plans/packages administration system (PINNACLE) with an Oracle-based, internally developed system. * Managed/coordinated the creation and implementation of a regression testing plan for the HPAS system core replacement project.
* Worked with SIT and Tools for the Application Process(TAP) team to identify and write test cases for automation. * Manage/Coordinate the creation of CBT training with the Senior Products Learning Development team
* Work with business operations teams to create and develop system documentation for production support processes for the HPAS system.
Humana, Inc.Consultant/Testing Manager - Sales Incentive Transformation Project
Mar. 2012 - May. 2015Louisville, KY* Responsible for instituting testing processes/procedures/best practices for user acceptance testing on a $2.1 million program to upgrade hardware and enhance the current incentive payment system (TrueComp from Callidus) that pays sales incentives to agents and internal sales associates following standards set up by the Enterprise Release Management group. * Managed/coordinated UAT testing releases using a combination of agile and waterfall development methodologies with an integrated testing strategy on a monthly schedule across multiple testing environments. * Worked across the Corporate Finance and Corporate Systems organizations to refine and improve testing processes for both SIT and UAT test phases. * Developed testing strategies, test plans, reviewed system and user acceptance test cases for completeness and approval. * Managed a team consisting of both onsite and offshore resources to create test scenarios, test cases, plan/create test data, test execution and defects resolution. * Managed defect resolution and worked with business and IT to facilitate workarounds, where appropriate. * Created audit, signoff and approval documentation in accordance with Humana’s internal audit standards.
* Reported status updates on testing progress at the program and executive levels. * Managed/coordinated the formulation, implementation and execution of a regression testing automation strategy/ framework for the project from a UAT/business perspective * Worked with IT & business testers to target regression test scenarios that were best candidates for automation. * Managed group of offshore QTP developers/testers to develop automation framework, create test scripts and create/implement testing automation process.
o Experience with HP UFT/QTP 11.0, SQuIDS (Humana’s Internal test management application), Version One, SharePoint, Access, SQL, MS Office apps
Humana, Inc.Sr. Project Manager/Business Analyst/Product Owner
Aug. 2010 - Mar. 2012Humana Inc.* Sr. Project Manager for medium to large systems enhancement/upgrade/new installation for Account Installation sponsored projects (Group setup, Enrollment, ID Cards, Specialty products and Web). Managed project with budgets ranging $200K to $1.5 million using Waterfall & Agile/Scrum methodologies. * Product Owner – Successfully performed the product owner role for multiple Account Installation projects. Collaborated with IT scrum teams, wrote stories, managed backlog and prioritized work for release and sprint planning. Part of a “scrum of scrums” teams to successfully manage releases and ensure that requirements were met for projects at the program/release level. Worked with IT support team of claims management system as Product Owner using the Kanban Agile process. * Sr. Business Analyst – Successfully performed the business analyst role on projects utilizing waterfall and agile (Scrum, Kanban) methodologies to facilitate requirements meetings with users. Successfully wrote requirements documentation, and process flow diagrams to facilitate the communication of business needs and requirements. Created and executed risk-based test plans based on the priority of system functionality as mandated by business.
Humana Inc.Test Consultant/Team Lead
Jan. 2007 - Aug. 2010Louisville, Kentucky Area* Coordinated project workload for group of 4-6 user acceptance testers for new systems, system enhancements, regression and break/fix testing (patches, support tickets) projects - both Waterfall and Agile (Scrum) SDLC methodologies - over four consecutive releases per year.
* Inherited Program Test Manager role for program to migrate existing business processes/data from acquired company (KMG) into current Humana processes/applications using Agile (Scrum) SDLC methodology. Created test strategies and managed testing plans across 23 testing teams involved in this program. Analyzed testing processes/procedures where added business value. * Responsible for coordination of testing data for 70% of requests for testing data across the enterprise (23 testing teams). Member of the Testing(Common) Data Committee to locate testing data and worked with requestors to meet their testing data needs over four releases per year. Implemented automated process to create new or locate existing testing data.
* Responsible for implementing automated testing tools (QTP & Certify) for group of 15-20 user acceptance testers for use in testing and creation of testing data. Created a test design and framework for automation of test cases and communicated requirements with developers creating the test scripts. * Removed obstacles/roadblocks for associates to help facilitate productivity in their roles
* Provided coaching/mentoring to associates and facilitated performance review creation/process.
* Oversee training of new contractors/employees to bring them up to speed as quickly as possible
Kindred HealthcareIT Project Manager/Business Analyst (Contract)
Aug. 2001 - Nov. 2006Louisville, Kentucky, United StatesManaged medium-large IT projects on projects such as select/implement an enterprise-wide Learning Mgmt System, migration project to move to Windows 2000 for both servers/desktops and migration of Lotus Notes applications to Intranet Web applications. Created project plans, conducted status meetings with team/stakeholders, worked to remove roadblocks for project members. Created requirements documentation and worked with developers to create design specifications documentation for software enhancement projects. Negotiated resources/timelines with functional managers.
AEGON USASenior Systems Analyst
Jan. 1989 - Aug. 2001*Project Management for special medium to large projects as assigned including:
Select and implement enterprise-wide email journaling system; Year 2000 application readiness and infrastructure implementation/upgrade projects between 1997-2001.
*Responsible for MS Exchange server installation, setup and administration.
*Responsible for Lotus Notes and MS Exchange system administration, including day-to-day operations and procedures.
*Define requirements, business, functional and technical design for new systems and applications.
*Member of enterprise-wide change management team that implemented change management process/procedures and Service Level Agreements (SLA)
*Attended weekly change management meetings to review proposed changes to enterprise systems for impacts and potential issues
*Provide troubleshooting and problem resolution as second-level support for Lotus Notes, Outlook and Fax end users;
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