Ford Motor CompanyProgram Manager, FCSD, member of Plant Vehicle Team
Sep. 2004 - Jun. 2019Allen Park, MI · On-siteHighly respected within the Ford Customer Service Engineering community
* Continually influenced engineering to work diligently on investigating design, manufacturing, or supplier quality issues
* Utilized end customer and technician data, to justify resources be allocated to fix concerns.
* Led cross functional teams to engage in root cause analysis, investigation, repair trials.
* Owned the concern from beginning to end. Then, communicated the fix to the field, by authoring the technical service bulletin.
* Provided “fresh eyes” to safety engineering groups. * Collaborated with design and release engineers, quality engineers, vehicle operation engineers, end of line engineers, repair technicians.
* Provided a clearinghouse of serviceability information and support to the vehicle team and other stakeholders.
* Utilized 6-Sigma Blackbelt processes, such as the DMAIC principle (design, measure, analyze, improve, control).
*Certified as a Consumer Driven, 6-Sigma
Blackbelt, by Ford Motor Company