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Work Background
Worldline GlobalDigital Workplace Architecture - Unified Communication
Jun. 2024 - Jul. 2025FranceArchitected and standardized the comprehensive service offering
and associated configurations in direct alignment with the defined
technology roadmap.
● Evaluated emerging technology industry and market trends to
determine their strategic impact on user experience and inform
technology planning.
● Provided expert recommendations on hardware and software
technologies to ensure alignment with business requirements and
technical objectives.
● Managed the official catalog of video services, adapting end-toend implementation proposals to meet the unique needs of
specific collaborative spaces.
● Oversaw the Unified Communications infrastructure to guarantee
security, high availability, and scalability, ensuring it remained
updated, recoverable, and optimized for cost-effectiveness and
business growth.
● Identified and analyzed deficiencies within current architectural
designs and planned changes, recommending solutions to
enhance performance, security, and overall usability.
● Ensured the accuracy and currency of all relevant architecture
documentation to support governance and operational readiness.
● Served as a subject matter expert, providing critical support to
project teams during the deployment of new service offerings and
their subsequent evolutions.
● Collaborated directly with the Digital Workplace Service
Management team, providing essential support during the
resolution of major incidents to minimize business impact
AT&SIT Technical Consultant
Dec. 2023 - Jul. 2025AustriaOptimized unified communications systems for voice, video, and
VoIP, enhancing operational efficiency
● Directed migrations to Microsoft Entra, InTune, and Exchange,
ensuring smooth transitions and minimal disruption
● Documented functional and technical requirements, ensuring
alignment with organizational objectives
● Managed communications processes and technology lifecycle to
drive project success
● Engaged with vendors to source and implement network
equipment and cloud solutions, supporting strategic initiatives
Abu Dhabi Health Services Company- SEHA - شركة أبوظبي للخدمات الصحية - صحةIt Consultant
Jun. 2023 - Dec. 2023United Arab Emirates, Abu DhabiDesigned and implemented Cisco collaboration solutions,
applying extensive knowledge of technology trends to enhance
service delivery
● Optimized vendor management processes to improve service
quality and align with business objectives
● Executed comprehensive technical solutions, ensuring smooth
integration and operational functionality
● Led initiatives focused on continuous improvement, significantly
boosting efficiency across IT services
● Worked closely with cross-functional teams to achieve project
goals and foster innovation
Nestle S.A.Sr. Solution Architect Consultant
Jan. 2023 - Sep. 2023Italy, MilanDesigned and implemented cloud solutions, including Intune and
ServiceNow, to enhance operational efficiency
● Converted business requirements into actionable technology
strategies that drive results
● Evaluated the impact of architectural decisions on organizational
processes and skill development
● Developed architecture standards that support the company's
long-term strategic goals
● Worked closely with various teams to ensure integration with
overall enterprise architecture
PhasedConnectCo-Founder
Sep. 2021Croatia, ZagrebFounded and led technology startup focused on innovative
communication solutions, driving strategic vision and technical
implementation
● Managed end-to-end project lifecycle from conception to delivery,
implementing agile methodologies and ensuring on-time delivery
of critical milestones
● Established and optimized DevOps processes, implementing CI/CD
pipelines and infrastructure automation to enhance development
efficiency and system reliability
● Led cross-functional teams of developers, designers, and
engineers, fostering collaborative culture and driving professional
development initiatives
● Secured funding through strategic pitching to venture capital firms
and angel investors, successfully raising capital to support
business growth and expansion
● Directed software development initiatives, overseeing architecture
design, code reviews, and implementation of scalable solutions
● Implemented comprehensive quality assurance frameworks,
establishing testing protocols and code standards to ensure
product reliability and performance
● Conducted technical reviews and assessments to maintain high
standards of software development and system architecture
● Managed vendor relationships and strategic partnerships to
accelerate product development and market penetration
Swiss ReWorkplace Consultant
Apr. 2021 - Dec. 2022Developed and maintained robust IT infrastructure using
advanced technologies to support organizational goals
● Streamlined Incident, Change, and Request Management
processes through ServiceNow, significantly improving service
efficiency
● Implemented Microsoft 365 Cloud Solutions to enhance
collaboration and operational integration across teams
● Managed endpoint security and scalability through optimized
Intune configurations
● Analysed market trends to drive enhancements in IT Service
Management (ITSM) and Configuration Management Database
(CMDB), aligning with business needs
● Preparing and supporting the completion of lifecycle project
globally
● Providing valuable support to ensure all faults/change/queries are
communicated and understood
● Managing and facilitating 3rd party suppliers (remote) globally
● Leading all technical activities through appropriate installation
and hardware maintenance for meeting Room infrastructure
● Providing architectural designs expertise for collaboration
portfolio with an emphasis on current and future meeting rooms
technologies
● Acting as a technologies evangelist for developing an innovative
collaboration platform
● Leading and managing the construction projects from the
technical meeting room infrastructure side
● Leading and managing collaboration platforms projects related to
SW Solutions and HW Infrastructure
● Developing and executing meeting room IT infrastructure strategy
● Leading and managing the cloud video interoperability project
● Acting as a consultant for contract negotiation regarding the cloud
video infrastructure outsourcing contract
● Analysing and evaluating possible options for manageability and
dash boarding for the meeting room infrastructure
Swiss ReIT Consultant / Technical Account Manager / Project Manager /
Jan. 2020 - Mar. 2021● Developed and maintained robust IT infrastructure using
advanced technologies to support organizational goals
● Streamlined Incident, Change, and Request Management
processes through ServiceNow, significantly improving service
efficiency
● Implemented Microsoft 365 Cloud Solutions to enhance
collaboration and operational integration across teams
● Managed endpoint security and scalability through optimized
Intune configurations
● Analysed market trends to drive enhancements in IT Service
Management (ITSM) and Configuration Management Database
(CMDB), aligning with business needs
● Preparing and supporting the completion of lifecycle project
globally
● Providing valuable support to ensure all faults/change/queries are
communicated and understood
● Managing and facilitating 3rd party suppliers (remote) globally
● Leading all technical activities through appropriate installation
and hardware maintenance for meeting Room infrastructure
● Providing architectural designs expertise for collaboration
portfolio with an emphasis on current and future meeting rooms
technologies
● Acting as a technologies evangelist for developing an innovative
collaboration platform
● Leading and managing the construction projects from the
technical meeting room infrastructure side
● Leading and managing collaboration platforms projects related to
SW Solutions and HW Infrastructure
● Developing and executing meeting room IT infrastructure strategy
● Leading and managing the cloud video interoperability project
● Acting as a consultant for contract negotiation regarding the cloud
video infrastructure outsourcing contract
● Analysing and evaluating possible options for manageability and
dash boarding for the meeting room infrastructure
RocheGlobal Governance Specialist, Facility IT Operation
Apr. 2017 - Dec. 2019Managed infrastructure for enterprise video conferencing
backend, enhancing system reliability.
● Oversaw vendor management and improvement initiatives for
enterprise video and webcast portal, optimizing user experience.
● Collaborated with IT engineering to optimize and automate
technical solutions for videoconferencing and meeting room
technology.
● Streamlined data gathering processes for KPI reporting within
Facility IT operations, improving reporting accuracy.
● Implemented strategic initiatives to align technical solutions with
business objectives, driving operational efficiency.
RocheSenior Specialist Meeting Services Infrastructure
Oct. 2013 - Mar. 2017● Managed the migration from HP Service Manager to ServiceNow,
streamlining workflows and improving service delivery across a
global network
● Designed the architecture and provided comprehensive support,
maintaining data integrity and enhancing user experience
throughout the transition
● Established a Configuration Management Database structure to
accurately reflect IT infrastructure and services
● Worked closely with cross-functional teams to ensure IT initiatives
supported business objectives, delivering insights to senior
leadership
● Oversaw IT asset lifecycle and vendor management, realizing over
$6M in savings through effective negotiations
CARNET - Croatian Academic and Research NetworkTeam Lead - Multimedia services
Dec. 2012 - Sep. 2013Zagreb, CroatiaSkills: Information Systems Project Management · IT Operations Management
CARNET - Croatian Academic and Research NetworkSenior Network Engineer
Sep. 2006 - Dec. 2012Zagreb, Croatia
CARNET - Croatian Academic and Research NetworkNetwork Engineer
Aug. 2004 - Sep. 2006Rijeka, Croatia
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