Leslie Williams

Customer Care Specialist

Customer Care SpecialistPersonal AssistantCustomer Retention SpecialistChat SupportMarketing⚖️ LegalOffice AssistantExecutive AssistantIT🐦 DesignResearch AssistantProject CoordinatorBusiness OwnerHelp Desk SupportCounselingService Quality ManagerCustomer Success ManagerLive ChatAssistantOffice AdministratorComplaint Resolution SpecialistEntertainmentClient Relations SpecialistEducationInvestor & VCAdministrative AssistantSales & BizDevCopywritingCall CenterCustomer Support RepresentativeSupport SpecialistCopywriterSales RepresentativeAppointment SetterProofreaderContent WriterEditorCustomer ServiceConsultingData EntryLife Coaching

Leslie Williams is a dedicated Customer Care Specialist delivering exceptional service and support. Known for her problem-solving skills and friendly demeanor, she consistently enhances customer satisfaction and loyalty. Leslie holds a master's degree in counseling and enjoys baking and gardening in her spare time. Passionate about connecting with people, she is always eager to learn and grow in her field.

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Work Background

School Counselor

Los Angeles Unified School DistrictSchool Counselor

Jan. 2023 - Jun. 2025

BUSINESS COACH & STRATEGIST at Mic Drop Mentors

Mic Drop MentorsBUSINESS COACH & STRATEGIST at Mic Drop Mentors

Jan. 2022 - Jun. 2025United StatesShowing committed 𝗽𝗼𝗱𝗰𝗮𝘀𝘁𝗲𝗿𝘀 𝗵𝗼𝘄 𝘁𝗼 𝘀𝗰𝗮𝗹𝗲 𝗽𝗼𝗱𝗰𝗮𝘀𝘁 𝗽𝗿𝗼𝗳𝗶𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆.

Bot Strategist

Self EmployedBot Strategist

Jan. 2018 - Jun. 2025Studio City, CAI design and develop messenger chatbots for various online businesses, including real estate, subscription boxes, nonprofits, and restaurants, helping clients with customer retention, acquisition, and customer service. Services include designing the chatbot voice and personality to fit the brand story, as well as setting up chatbot flows, messages, keywords, and triggers. • Developed a 30-day training course for direct sales clients to streamline onboarding.

BUSINESS COACH & STRATEGIST

Self EmployedBUSINESS COACH & STRATEGIST

Jan. 2018 - Jun. 2025Studio City, CAI work with female entrepreneurs to help them build businesses online, helping develop their skills in marketing, social media management, and content creation. Additionally, we work on promoting and growing their business in an authentic and engaging way through 1:1 sessions and online coaching groups / pre-recorded courses. • Developed a launch strategy for My Blind Bag, a monthly subscription box for women. • Assisted in creating a website and social media strategy for Fostering by Heart, a nonprofit for foster youth.

INDEPENDENT SALES LEADER, YOUNIQUE

Younique ProductsINDEPENDENT SALES LEADER, YOUNIQUE

May. 2015 - Jun. 2025Studio City, CAI work as an independent sales consultant for industry-leading makeup supplier, Younique. • Built, trained and maintained team of over 2,885 women, reaching top rank at company.

Research Assistant

California State University, Los AngelesResearch Assistant

Jan. 2007 - Jul. 2009We research personality disorders in people who are HIV+ to determine how personality affects medication adherence.

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