OpenCommerce GroupQuality Assurance Specialist
Apr. 2021 - Jun. 2022Hanoi, Hanoi, Vietnam▪ Involving in daily supporting process to understand product’s settings, technical issues; ensuring timely support to customers on different social channels and tools; improving the quality of the Support teams
▪ Analyzing customers’ feedbacks and comments to help planning and developing the products ▪ Revising the daily processes and providing feedbacks on the workflows and helpdocs to help improve agent’s processing time on the system, and to standardize the supporting process
▪ Supporting team leaders in managing the OKR data for the Customer support quality; make sure the team members meet the targeted objectives
▪ Participating in designing, providing ad hoc training and sharings with team members