Jan. 2011 - Aug. 2011Skills: Customer Service · Sensitive Information · Critical Thinking · Recruiting · Attention to Detail · Research · Root Cause Analysis · Continuous Improvement · Coaching · Easily Adaptable · Project Management · Mentoring · Employee Training
Caterpillar Inc.Safety Team Lead - Elected
Jan. 2010 - Jan. 2011Skills: Sensitive Information · U.S. Health Insurance Portability and Accountability Act (HIPAA) · Critical Thinking · Wellness Coaching · Root Cause Analysis · Coaching · Project Management
FreelanceCoach
Jan. 2008Hybrid
INADEHEnglish Second Language Instructor
Jan. 2008 - May. 2008300 hrs ESL course for adults through "English for Life" United Nations Development Programme<br>Tutoring
Caterpillar Inc.ISE HR Customer Support Rep II
Feb. 2007 - Jan. 2011Skills: Customer Service · Sensitive Information · U.S. Health Insurance Portability and Accountability Act (HIPAA) · Research · Continuous Improvement · Coaching · Project Management · Mentoring · Employee Training
Caterpillar Inc.ISE HR/ Payroll Customer Support Rep I
Feb. 2007 - Aug. 2007Skills: Customer Service · Sensitive Information · Research · Coaching · Mentoring
Gamboa Rainforest ResortFront Office Clerk
May. 2006 - Feb. 2007
College du LemanKitchen Stagiere
Jan. 2005 - Jun. 2005Geneva Area, Switzerland
FreelanceTourism Consultant
Jan. 2003
Language Line ServicesSpanish- English Interpreter
Dec. 2001 - Jun. 20032001-2003 Language Line Services, Spanish- English Interpreter
* Provided customer support interpretations to Emergency Services Angency calls (911, FEMA), US Government Agencies (Texas Dept, food stamps), insurance claims, financial calls
Star ContactTelemarketer
Jun. 2000 - Jul. 2001
FreelanceEnglish Spanish Interpreter/Translator
Jan. 1990
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