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Work Background
Apple Consultants Network MemberApple Certified Consultant
Nov. 2022Romford, England, United KingdomAs experts in providing high-quality, specialised IT services across London & Essex were are proud to be part of the Apple Consultants Network, which ensures our engineers are certified in Apple technology - https://consultants.apple.com/uk/profile/4254883
tmsSenior Information Technology Engineer
Mar. 2022London, England, United Kingdom
IT DepartmentFounder
Dec. 2021Romford, England, United KingdomIT Support doesn't need to be expensive or frustrating; it's my personal goal to change the way you think about IT - https://www.itdepartment-uk.com
tmsInformation Technology Engineer
Dec. 2021 - Mar. 2022London, England, United Kingdom
Philip Morris InternationalInfrastructure System Engineer
Oct. 2021 - Dec. 2021London, England, United KingdomAs part of the Service Delivery team, I used my experience in Azure / Virtualisation knowledge to deal with service-related incidents and requests. Among other tasks, I installed and maintained physical and virtual servers; performed in-depth root-cause analysis; and configured systems, hardware, and software. Key Responsibilities: - Installing and maintaining Windows Operating System 2012, 2016, 2019, and legacy Microsoft Operating Systems.
- Managing a virtual server environment VMware VSphere & Microsoft Hypervisor Technologies
- Monitoring Enterprise storage systems and related technology – Pure, VNX
- Monitoring Enterprise backup solutions (VEAM)
- Assist with on-premise to cloud services transitions projects
- Documenting environments and processes (example: local work instructions).
BGC PartnersDatacenter Operations Specialist
Aug. 2020 - Oct. 2021Romford, England, United KingdomWhile at BGC Partners I provided network and server administration services including upgrading and managing VMWare ESX hosts
- System administration and monitoring via HP OneView
- Managed and maintained 100+ Windows and Linux server environments
- Received and verified all EMEA approved server hardware requests
- Coordinated with internal cross-functional teams and external vendors to define hardware requirements
Legal & General Investment Management (LGIM)Information Technology Consultant
Jun. 2019 - Jul. 2020London, England, United Kingdom- Provided best-in-class technical support to the users across various sites in collaboration with 12 engineers - Provided support during migration, and post migration floorwalking to maintain business productivity - Co-ordinated directly with the Service Desk, BAU, Networks or higher-level management team to accomplish the task - Managed relationship with outside vendors for the resolution of technical issues outside scope of internal support - Level 3 technical support for Windows Server
BDO UK LLPInformation Technology Consultant
May. 2019 - Jun. 2019London, England, United Kingdom- Provided Tier 2/3 support for in-house financial services users to resolve software and hardware issues - Provided support for Windows 7 to Windows 10 migration
- Monitored proaaccctive alert systems via our remote monitoring tool, on endpoints, network and servers - Utilized ServiceNow to document, track and resolve trouble tickets.
Immersive-ITSenior Infrastructure Specialist
Mar. 2019 - May. 2019Southend-on-Sea, England, United Kingdom- Maintaining the wintel environment through regular patching, upgrades, hardware refreshes and monitoring - Platform architect for a virtualised hosting platform built on VMware that supports business applications and infrastructure services - Technical coordinator managing activities and leading engineers through the migration of business services - Identifying risk of malicious attacks both internal and external and executing remedial action to mitigate risks - Architect of the resiliency design for wintel environments and environmental failover testing strategy
Wavex Technology LtdInformation Technology Field Engineer
Dec. 2018 - Mar. 2019London, England, United Kingdom- Provided both on-site and remote IT support for Windows servers, with a focus on information assurance and vulnerability remediation, while participating in various short/long term projects - Reduced critical Windows Server vulnerability count by 70% during the first quarter - Upgraded domain controller and raised domains functional level to Windows Server 2012 R2 - Redesigned WSUS system to allow for greater flexibility in scheduling and granularity of update approvals - Designed, documented, and implemented process for updating firmware for HP servers via HP OneView - Refined the MDT imaging task sequences for Windows Servers and maintained updated baseline image files
Friends of the EarthSenior Services Engineer
Oct. 2018 - Dec. 2018London, England, United Kingdom- Administering VMware virtual machines, hypervisors and clusters with support from virtualization engineers - Document and track issues via a ticketing system (JIRA) - Operating in on-call schedule and providing after hours maintenance and implementations - Offered helpdesk support to thousands of users worldwide, earning reputation for complex problem resolution and professionalism
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