SandvineSr. Field Solutions Engineer / Sales Engineer
Aug. 2017 - Mar. 2020Plano, Texas, USA and Waterloo, Ontario, Canada• Played a critical role in the launch and success of a new network intelligence product, supporting sales efforts and providing expertise in developing use cases, responding to technical inquiries, and devising practical solutions throughout the sales process.
• Designed and implemented proof-of-concept solutions at customer sites around the world, showcasing the product's capabilities and building trust with potential customers.
• Successfully integrated DPI, policy, traffic detection, and intelligence solutions into customers' networks, working seamlessly with existing third-party OSS/BSS systems and data lakes. These efforts led to improved network performance, security, and profitability for customers.
• Crafted compelling data stories that provided valuable insights for customers, highlighting opportunities for optimizing network performance and reducing operating costs.
• Led the rollout of professional services for the Active Network Intelligence product, including integrations with Hadoop, Spark, Kafka, Mongo, and Cisco Policy Suite, as well as dashboard development, machine learning algorithm development, and end-user training. This helped to improve the overall customer experience and drive product adoption.
• Authored CBT courseware and delivered instructor-led training on Deep Insights and Insights Data Storage at workshops in multiple locations worldwide, helping to build customer expertise and drive product success.
• Successfully navigated language and cultural barriers to effectively communicate complex technical concepts to international customers, building strong relationships and driving product success.