Director of CX Operations@Blue Cross Blue Shield of Louisiana
Verified
Results-driven IT Product/Program Manager and Business Development Professional with over 25 years of experience leading cross-functional teams and driving business growth. Skilled in software development lifecycle (SDLC), customer experience (CX) analytics, and agile methodologies, I specialize in optimizing operations, implementing AI-driven solutions, and enhancing customer engagement. With a strong background in executive communication, strategic planning, and large-scale project management, I thrive in fast-paced environments that require creative problem-solving and decisive action. Fluent in Mandarin Chinese, I bring a global perspective to business strategy and development. Currently seeking contract opportunities where I can leverage my expertise to drive innovation and efficiency.More...