William Garcia, as a Scrum Master/Product Owner at Zendesk, plays a crucial role in managing the product development process using Agile methodologies. He is responsible for defining product vision, ensuring team collaboration, and delivering high-quality products. He also serves as a facilitator, removing obstacles that hinder the team's progress and promoting efficient workflows. His role is pivotal in ensuring that Zendesk continues to deliver innovative and customer-centric solutions. His main goal is to enhance the value of the products and meet the customers' needs, thereby contributing to Zendesk's growth and success.More...