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Mafalda Santos
Case and Account Manager
Verified
Client success Manager (B2C & B2B). I started my career in hospitality, quickly progressing from receptionist to operations manager, where I developed strong skills in team leadership, operational efficiency, and cross-cultural management. I gained international experience leading a restaurant launch in Sri Lanka, which strengthened my project management, problem-solving, and adaptability skills. In the past over 4 years, I have focused on customer service in remote roles, building expertise in client relations and communication.More...