I work in IT nearly 20 years. Started as a engineer (2006-2015), grew into manager (Project Manager, Delivery Manager, Resource Manager). Working on managerial positions last 10 years (2015 - present).
At the moment I combine the roles of Delivery Manager and Resource Manager. Activities I’m involved in:
* Presales: estimation sessions, preparing proposals, planning PDWs
* Delivery Management: staffing, negotiations with clients around project conditions and growth, upsale, risk management, account KPI control)
* Resource management (62 engineers & managers): hiring, KPI control and improvement, attrition risks management, team motivation in collaboration with HR, diversification of expertise (Salesforce dev + DevOps/NodeJS for work with SF integrations; NodeJS + Golang to extend number of projects employee can fit, FE + BE)
Good in planning and risk management, hiring and working with existing employees, working with the clients. Prefer data-driven approach for planning and decision making:
* Started department from 0, during the 1st year have found and hired 50% of employees on my own due to limited recruitment capacity.
* Developed a data-driven approach for managing attrition risks by measuring and building data based assumptions on employees satisfaction level, combining this information with activity on labor market and getting risk score for each employee.
* Introduced advanced account KPI model which eventually has been adopted by one of the clients for their internal use. Goals: meeting the deadlines, cost/capacity management, early risk detection, improving relations with the client.
* Started and coordinated initiative on designing internal delivery framework for managing fix-price projects
Entrepreneurial experience:
* Led independent development team which was customizing browser based game for Danish client. 5 months engagement with legal help of outsourcing partner.
* Managed full web-dev business cycle within small (20 employees) agency: sales, legal, development.
Teaching and mentoring activitMore...
Nadia Shendik
Manager
Verified
Experienced Operations and Account Manager with 15+ years of delivering structure, clarity, and results across the IT, education, and trade sectors. I specialize in managing client accounts, optimizing internal workflows, and supporting smooth project execution across cross-functional teams.
🔹 Core strengths:
Contract and billing management
Account coordination and client communication
Issue resolution and process optimization
Light project management: tracking timelines, deliverables, and stakeholder updates
Fluent in English (C1) and Russian, with experience working across international teams and time zones
🔹 Professional background:
In my recent roles, I’ve led operational workflows end-to-end, from onboarding and compliance to reporting and delivery tracking
Collaborated with developers, finance, and customer-facing teams to ensure smooth execution and client satisfaction
Supported delivery teams by ensuring clear documentation, follow-ups, and timely communication with stakeholders
🔹 Early career in education:
My teaching background sharpened my communication and organizational skills
I bring a human-centered approach to every project, ensuring clarity, patience, and support for all stakeholders involved
Known for being calm under pressure, detail-oriented, and focused on making processes easier—for clients, teams, and business outcomes.More...
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Head of UK, Director@Vention
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Business Operations Manager@Vention
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Experienced Business Operations & Finance Professional with 15+ years of proven success in financial reporting, operational analysis, and process optimization across IT and trade sectors. I specialize in streamlining financial workflows, managing ERP systems, supporting month-end closings, and delivering accurate, actionable reports to inform strategic decision-making.
Fluent in English and Russian, I thrive in multilingual, cross-functional environments and excel at clear communication and stakeholder coordination. My core strengths include accounts receivable management, budgeting, variance analysis, and internal controls. I’m highly proficient with tools such as ERP systems, Salesforce, and Excel.More...
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Senior Full Stack Developer
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As a Senior Full Stack Developer, Akira Chan has demonstrated exceptional competency in both front-end and back-end development. With a deep understanding of various programming languages, database management, and UI/UX design, Akira has consistently delivered high-quality software solutions. His ability to manage the entire process of application development, from ideation to launch, positions as a valuable asset. He also exhibits strong problem-solving skills, a keen eye for detail, and excellent teamwork abilities. His continual commitment to staying updated with the latest technological trends and advancements ensures that our software solutions remain innovative and competitive.More...
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Go-to-market Advisor@Mint Marketing
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Mint Marketing Company has developed a comprehensive go-to-market strategy that focuses on understanding our target market, competitive landscape, and our unique selling proposition. Our approach is designed to effectively position our products/services, communicate our value proposition, and distribute our offerings to achieve market penetration. We have also structured a robust marketing and sales plan to drive customer acquisition and retention.
As a Go-to-market Advisor, Molly Williams plays a crucial role in guiding this strategy implementation, ensuring alignment with our business goals, and monitoring performance for necessary adjustments.More...