To summarize my experience, I studied computer science at university, and in my early years, I alternated between software development, team management, and client interaction. I was fortunate because in my early teams, there were no roles dedicated to understanding the client, and my colleagues were pure developers who disliked those tasks, but I enjoyed them.
To shape my career, I pursued a master's in project management, and in my professional journey, my profile became interesting, allowing me to grow and learn in different companies, getting to know various types of businesses and clients.
In all my jobs, I always found a technical component that helped me understand the problems and propose solutions. Debugging in code, designing databases, analyzing JSON files, querying Elastic, inspecting websites, making API calls using Postman... I believe being able to do these things also helped me connect with technical teams (both internal and client) and be seen as someone from the same field, not just someone who updates Microsoft Project.
Over the years, I realized that despite working on ERPs, I lacked financial knowledge, so I pursued an MBA that helped me better understand any C-Level interlocutor.
Currently, I work as a Customer Success Director, but it's a role that encompasses a lot of Project Management and Delivery Management.
I've worked on products such as:
ERP
CRM - For instance, in a module that defined campaigns with different pricing configurations and campaign durations based on supermarket clients worldwide.
Smart IoT Platform
E-commerce Search Engine
I've dealt with clients ranging from small businesses to Fortune 500 companies, and my approach has always been the same: understand their business and advise them on getting the most out of the project/product, from a strategic roadmap to mundane details like "export these data to Excel."
What I'm most curious about is how you handle the combination of time zones and what your current approach is.More...