RevOps and Change Management leader focused on building high-growth GTM organizations.More...
Raquel Kangas
Director, Customer Experience
Verified
As Director of Customer Experience, I have successfully led a team to improve overall customer satisfaction rates by 30%. I have implemented innovative customer experience strategies, which resulted in a significant increase in customer loyalty and retention. I have also been instrumental in reducing customer complaints by 40% through effective problem-solving and communication initiatives. Furthermore, I have introduced new training programs for staff that boosted their customer handling skills, leading to a more efficient and productive team. I have also been recognized for my ability to effectively analyze customer feedback and use it to improve our products and services.More...
Benjamin Poll
Head of Operations@United Nations
Verified
Benjamin Poll is an esteemed professional currently serving as the Head of Administration and Finance at the United Nations. With 24 years of rich work experience including 16 years in managerial and international positions in several countries, he honed his skills in strategic planning and leadership, change management, and effective management in leading successful teams. Benjamin has proven his ability to manage complex projects in a global context and deliver effective management and operational support services (human resources, procurement, financial management, security, travel, procurement, logistics, etc.). Benjamin holds a master’s degree in business administration from the African Leadership University School of Business (https://www.alusb.com), the “Harvard of Africa”, and a master's degree in accounting and finance, which have laid a solid foundation for his understanding of leadership, entrepreneurship, and global affairs. In addition to his strategic insights and ability to navigate complex operational challenges, he is renowned for his leadership in managing relationships, staff-related issues, and empowering teams, making him a vital asset to the United Nations. Finally, Benjamin has a very good understanding of key issues affecting business in Africa and how to take them into account for profitable business in Africa.More...