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Years of experience: 23
MarketingSales & BizDevConsultingEducationMarketing Analytics ManagerTutor
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Exceptionally trusted; proven professional excellence.
Raquel's Career Path
Oct. 2022 -Present
Pioneer Metal FinishingDirector, Customer Experience
Responsible for creating a comprehensive customer experience strategy that enhances the customer journey and drives revenue growth. Gather qualitative and quantitative data to make informed, customer centric decisions. Report on customer satisfaction metrics to tracking key performance indicators (KPIs) including Net Promoter Score (NPS), customer satisfaction scores, and churn rates to measu...
Sep. 2020 -Feb. 2022
Valmont Industries, Inc.Senior Manager, Global Customer Experience
Responsible for the overall leadership of Valmont's core customer-facing teams whom provide superior support to our dealer network and growers. A majority of my goals are to eliminate defects, automate and provide self-service when and where needed and optimize the experience of my employees and customers. The other part of my goals is to leverage the unique perspective of our customer throug...
Jul. 2019 -Jul. 2020
Tigerpaw SoftwareNational Sales Executive
SaaS sales executive focusing on customer's business journey and providing solutions to help streamline business processes. Provide demonstrations, walk though problem areas, and focus on proactive solutions to customer's business processes.