As a service manager, I excel in leading teams to deliver exceptional customer service and operational efficiency. I am skilled at coordinating workflows, managing resources, and resolving challenges to ensure smooth service delivery. With a strong focus on communication and collaboration, I build positive relationships with both clients and team members. My commitment to quality and continuous improvement ensures consistent results and high customer satisfaction.More...
Vesselin Lirkov
Chief Expert@Municipal Bank
Verified
Municipal Bank continues to demonstrate solid performance with steady growth in our key financial metrics. Our customer base has expanded, and we have successfully launched new digital banking services, which are being well received. However, the banking industry is becoming increasingly competitive and customer expectations are evolving rapidly. Therefore, it's imperative that we continue to innovate and improve our services to maintain our market position. We are also focusing on enhancing our risk management systems to ensure the stability and security of our operations. Our team is committed to driving the bank's success and delivering value to our stakeholders.More...
Elena Dodeva
Senior Consultant@Baringa
Verified
I work with C-level management to deliver major transformation
programmes for global organisations by identifying areas for
improvement and tailoring and implementing renown project
management methodologies.
- Developed a case for change and performed a current
state assessment to design and set-up and implement a fully-functional project management office (risks and issues management,
planning, governance forums design and facilitation and reporting,
etc.) to deliver a change programme for a major UK Charity in line
with the organization's objectives.
-Supervised the delivery of a key regulatory project for a global bank,
streamlining the existing processes and defining the key project
management artefacts, outlining the scope and requirements to define
a plan and enabling transparency over the progress through regular
reporting on project and executive level and leading effective
meetings.
-Set-up and run a project management function to deliver a large
digital transformation for a UK Energy provider. Managed the day-today delivery of the key projects, ensuring alignment between the
team, the suppliers and the business needs to maintain product
releases. Introduced standardized practices to optimise project
delivery across the organisation.
-Supported the project management as part of the Control Centre
within a big digital transformation project for a Benelux Telco.
Facilitated governance and IT Delivery meetings, defined work
packages and managed the product releases.More...
Mariya Kalcheva
Regional manager retail sales@Central Cooperative Bank PLC Sofia
Verified
Experienced Regional Sales Manager @ Central Cooperative Bank | FINTECHMore...
As a Commercial Director in Ablera, an Insurtech/Fintech with profound domain knowledge, helping the Insirers and Banks to transform the CX, leading them to innovation by developing GenAI and ML-based vertical solutions. Approaching new markets, new customers, and new partnerships. Account manager for the existing customers. Leading the Marketing Activities of the company.More...