Experienced in Technical support, Application support, Electronic Trading support, Software Implementation, and Technical Account Management.
Multiple years in client-facing roles delivering individual and group training allowed the development of a high EQ.
Notable projects include:
*Integrated live chat with Salesforce Service & Commerce Cloud for Lancôme Canada
*Partnering with Ferrari North America to customize and deploy live chat across 50+ authorized dealers to qualify potential buyers
*Implemented a live selling solution for Swatch across Germany, Italy, and SwitzerlandMore...