Years of experience: 22
ITBusiness AnalystSolution IntegratorSales & BizDevCustomer ServiceConsulting
Trust Score
Exceptionally trusted; proven professional excellence.
Brian's Career Path
Nov. 2023 -Present
Consumer Direct Care NetworkTechnical Account Manager
Missoula, Montana, United StatesPartnering with state program directors to enhance their local office's experience with our in-house software that manages caregiver, participant, Medicaid authorization data. -Test new features within internal systems
-Test mobile app for caregiver EVV shift submission
-Submit/track bugs through Azure Dev Ops portal
-Work with state level directors to devise solutions to their pain points
-S...
Jun. 2022 -May. 2023
PowerfrontVertical Development Manager
Beverly Hills, California, United StatesI have performed in-depth research into the Private and Commercial airline industries to determine the viability of Powerfront becoming the preferred partner for Live Chat & Customer Service for major carriers.
• Product Market Fit
• Identify Target Audience
• SWOT Analysis
• Value Proposition Statements I have partnered with the CEO on several internal projects.
• Mobile app for company-wide...
Sep. 2020 -Jun. 2022
PowerfrontClient Service Implementation Specialist
Raleigh, North Carolina, United States* Responsible for installation and configuration of Powerfront offerings to work seamlessly within the customer's existing ecosystem
* Ensure customer requirements are clear to development, and that integrations are seamless
* Project manage SOWs for customization or professional services requests. * Conduct rigorous testing to catch and resolve any issues
* Provide training and resources to ...