Years of experience: 22

ITBusiness AnalystSolution IntegratorSales & BizDevCustomer ServiceConsulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Brian's Career Path
Technical Account ManagerNov. 2023 -
Present
Consumer Direct Care NetworkTechnical Account Manager
Missoula, Montana, United StatesPartnering with state program directors to enhance their local office's experience with our in-house software that manages caregiver, participant, Medicaid authorization data. -Test new features within internal systems -Test mobile app for caregiver EVV shift submission -Submit/track bugs through Azure Dev Ops portal -Work with state level directors to devise solutions to their pain points -S...
Vertical Development ManagerJun. 2022 -
May. 2023
PowerfrontVertical Development Manager
Beverly Hills, California, United StatesI have performed in-depth research into the Private and Commercial airline industries to determine the viability of Powerfront becoming the preferred partner for Live Chat & Customer Service for major carriers. • Product Market Fit • Identify Target Audience • SWOT Analysis • Value Proposition Statements I have partnered with the CEO on several internal projects. • Mobile app for company-wide...
Client Service Implementation SpecialistSep. 2020 -
Jun. 2022
PowerfrontClient Service Implementation Specialist
Raleigh, North Carolina, United States* Responsible for installation and configuration of Powerfront offerings to work seamlessly within the customer's existing ecosystem * Ensure customer requirements are clear to development, and that integrations are seamless * Project manage SOWs for customization or professional services requests. * Conduct rigorous testing to catch and resolve any issues * Provide training and resources to ...