I am a senior Customer Success leader with 19+ years in SaaS, specializing in scaling post-sale programs, improving retention, and driving customer outcomes. I have a proven track record of managing multi-million dollar portfolios, reducing TTV, and increasing engagement. I’m an expert in Gainsight strategy, scaled CS, and cross- functional strategy that accelerates adoption and revenue growth.
I lead with a strategic, people-first, outcomes driven approach. I strive to lead with clarity, structured frameworks and empowerment. My style is a blend of operational rigor and empathetic coaching - enabling teams to grow their capacity, adopt new motions confidently, and deliver measurable results.More...