I am a dedicated Aspire Team Manager working at Virgin Media O2.
My role covers a plethora of responsibilities, ranging from people management, team up skilling and capability building, change implementation and stakeholder communication, workforce planning and operational execution, regulatory case management and quality control, employee onboarding and engagement, people leadership and wellbeing support, performance and conduct management, and internal communication and leadership liaison.
These key skills, which I have built over time, are both adaptable and useful for any organisation.
My skills also extend to customer service and complaint resolution, where I have a number of skills including; OFCOM complaint handling and regulatory expertise, customer relations management, compliance expertise and expert knowledge of customer journey management systems and processes.
These skills position me as an exceptional candidate for any business that deals directly with complaints and customer relations.More...