Years of experience: 5

Data EntryCustomer ServiceCall Center

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Callum's Career Path
Case Management Aspire Team ManagerMar. 2025 -
Present
Virgin Media O2Case Management Aspire Team Manager
Manchester, England, United KingdomIn my current role, I have successfully led teams through significant operational changes while maintaining high levels of engagement, adaptability, and performance. One of my key responsibilities was the rollout of an inbound call task and several changes to agents’ core duties. I ensured every team member clearly understood the new expectations, provided basic training to build confidence, ...
Senior Client Case ManagerAug. 2024 -
Present
Virgin Media O2Senior Client Case Manager
Manchester, England, United Kingdom
Student AmbassadorNov. 2022 -
Jul. 2023
Bloomsbury Institute LondonStudent Ambassador
London, England, United KingdomAs student ambassador I have a range of roles, including private campus tours, delivering speeches to prospective students and creating social media content for the institution; as well as being a point of call for all students already studying at Bloomsbury.

Callum's Posts

  • How I can help you

    - Team Management of Customer Service & Complaint Case Agents and more - Complex Complaint Case Management (including OFCOM & FCA) - General Customer Service Support - General Complaint Support & Management

  • People I am looking for

    - Seeking employment with all business sizes. - All business have customers which means they also have complaints and with my experience and expertise, I can help manage both these complaints and your employees that deal with them - Offer team management for flexible needs

  • Experience & Cases

    - High level understanding of complaint management and customer service excellence - Experienced Team Manager with a range of skills in people management, as well as ensuring high level results - Worked for Virgin Media O2 as a Senior Complaints Manager & Team Manager

  • How to contact

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