UX Research and Customer Experience Specialist with solid experience in customer journey analysis, service design, and digital product optimization. I bridge qualitative research and strategic insights, identifying user needs, proposing innovative solutions, and measuring impact through KPIs. Skilled in user-centered design, collaborative workshops, and results-driven methodologies like OKRs.
I have led impactful projects in large companies like Claro S.A., improving self-service channels, journeys like eSIM and Prezão, and VIP support solutions like Claro Concierge. Certified in UX Research by Tera, digital metrics management, and OKRs, I am proficient in tools like Figma, Qualtrics, and Pipefy.
Fluent in Portuguese, English, and Spanish, I excel in communication and collaboration, with a passion for connecting teams and users to create meaningful experiences.More...