Years of experience: 12
Sport FanCustomer ServiceCustomer Success Manager🏐 SportsData Entry
Trust Score
Exceptionally trusted; proven professional excellence.
Lauren's Career Path
Jan. 2024 -Nov. 2024
TappitVice President of Customer Success, North America
Austin, Texas Metropolitan Area
Aug. 2022 -Jan. 2024
Pogoseat, Inc.Director of Partner Success
Austin, Texas, United StatesWe work with teams, venues, and festivals to provide fans with a simple and convenient way to buy tickets, experiences and more through a Text-to-Buy program. It's is a two-way conversational commerce tool that utilizes natural language to help purchase flow. * Build relationships with customers and community to establish long- term business growth
* Develop and execute strategic initiatives ...
Jan. 2022 -Aug. 2022
PollenSenior Client Success Manager - North America
* In charge of building and maintaining relationships with up to 20 clients at once measured by client retention and NPS.
* Build and nurture brilliant relationships with both internal and external stakeholders and ensure there is a steady flow of communication and information, and all deliverables and deadlines are hit.
* On-boarding and launching clients in line with best practice on the so...