My focus as Product Support Manager has been to elevate user experience by tapping into a deep understanding of market needs and user behaviors. Our team leveraged data insights and collaborated with engineering and product partners to pioneer new support processes and channels, directly impacting international product goals.
My tenure at the forefront of product support and online care management has been marked by a dedication to operational excellence and a passion for launching products that resonate with users globally. With a strong track record in managing cross-functional stakeholder engagements, I've cultivated a competency in translating user feedback into actionable product improvements.More...