Years of experience: 12
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Monika's Career Path
Jan. 2020 -Mar. 2024
GoogleProduct Support Manager
County Dublin, IrelandResponsibilities:
. Represent the voice of the user by providing data based insights, feedback, and quantitative and qualitative analysis to Product teams.
. Develop and improve the user experience for Core Systems based on the deep understanding of the market and users.
. Manage support channels for international and cross stakeholders launches.
. Lead innovation programs, including piloting...
Sep. 2018 -Jan. 2020
GoogleOnline Care Program Manager
County Dublin, Ireland. Managed the Spanish Community for >10 Google Products, including +170 Product Experts.
Scaled support for Identity EMEA
. Create and manage projects to improve the engagement of Identity EMEA forums for more than 12 languages.
. Run and coordinate projects to get insights of the community that can be useful for the product team. . Language Point of Contact for Spanish- Represent the Spanish...
May. 2018 -Aug. 2018
MetaCommunity Manager
County Dublin, Ireland. Support, educate, and build a relationship with Facebook’s users.
. Moderation of the Facebook Help Community: . To detect trends in customer inquiries . Personalized treatment to each user . To educate the user into their privacy options on Facebook . To be the link between Facebook and the user’s community
. To transfer user’s doubts or worries to Facebook I have been working in both Span...