| Client Success Manager | Operations Supervisor | Customer Service Expert | Data & Business Analysis | Business Management | Administrative Services
Dynamic professional with extensive experience in client success, operations supervision, and customer service. As a Client Success Manager at Thryv, I ensure seamless onboarding and long-term strategic support, aligning digital solutions with business objectives to drive client satisfaction and growth.
Previously, as an Operations Supervisor, I led high-performing teams, optimized customer service processes, implemented KPI-driven strategies, and developed staff through coaching and performance management. My expertise in business analysis and process improvement allows me to enhance operational efficiency and customer experience.
Fluent in English and Spanish, I bring a strong analytical mindset, leadership skills, and a commitment to excellence in client and team management. Open to networking, collaboration, and new opportunities.More...
Nahla Hassan is the Executive Leader, Team Manager, Software Engineer, and Marketing Consultant at Develop Clicks, a rapidly growing business consulting service in Michigan. With over 24 years of experience in software development and digital marketing, she has successfully driven high-performance projects and ensured client satisfaction through innovative and efficient software solutions.
Her expertise in utilizing advanced technologies such as artificial intelligence and neuromarketing has enabled Develop Clicks to excel in strategic marketing initiatives, optimizing social media platform backends and significantly increasing brand visibility and market share. Nahla's dual focus on both technical development and marketing strategy has been key to aligning the company's technical capabilities with its business objectives, driving overall growth and success.More...