Years of experience: 6

Customer ServiceHelp Desk SupportConsultingCustomer Success ManagerData EntryClient Relations Specialist

Trusted by top professionals

  • Leidy Melo Matos
    Customs Specialist @Tropical Shipping
    Verified
    I worked with Miguel At TELEPERFORMANCE, for 3 yrs. Miguel is a natural leader with a strong ability to motivate and inspire those around him. His dedication to excellence, problem-solving mindset, an...

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Miguel's Career Path
Client Success ManagerAug. 2024 -
Present
ThryvClient Success Manager
United StatesAs Client Success Manager at Thryv, I take full ownership of the client journey, from onboarding through ongoing strategic support, ensuring a seamless integration of our solutions into their business operations. My role involves collaborating with clients to define clear expectations and align our platform’s capabilities with their specific business objectives, both short and long-term. I pr...
Operations SupervisorJul. 2021 -
Jul. 2024
TeleperformanceOperations Supervisor
Responsible for overseeing and guiding a team of CSR with different assignments. Managing and developing people performance, key tasks include monitoring daily operations, ensuring adherence to company policies and quality, resolving escalated customer issues, and providing performance feedback. Additionally, tasked with training and developing staff, analyzing customer service metrics, and i...
Customer Service SpecialistDec. 2019 -
Jul. 2021
TeleperformanceCustomer Service Specialist
Bilingual Customer Service Representative with a strong background in effectively managing customer inquiries and resolving issues. Skilled in communication, problem-solving, and maintaining a high level of customer satisfaction.