Project & Operations Manager | Ex-Tinkoff Bank
Experienced in process optimization, customer support automation, and cross-functional project delivery in fintech.
3+ years at Tinkoff Bank, managing internal support projects and launching process improvements across departments.
Designed and adapted customer support scripts for new product launches, ensuring smooth onboarding and consistent service quality.
Led automation initiatives that reduced response time by 20% and boosted NPS.
Collaborated closely with IT, Legal, Analytics, and UX teams.
Strong in operations, internal communications, and digital tools: Jira, Confluence, Notion, Asana, Google Sheets, Miro.
Basic SQL and data dashboarding skills for identifying bottlenecks and tracking KPIs.
Now based in Bali, open to part-time, freelance or consulting roles in operations, support, product, or expat services.More...
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