Jaena Michaels is a seasoned Senior Operations Manager at BMC Software, where she spearheads strategic initiatives to streamline operations and enhance productivity. With over 15 years of experience in the tech industry, Jaena has a proven track record of implementing innovative processes that drive efficiency and growth. Her leadership has been instrumental in reducing operational costs by 20% while improving service delivery across multiple departments. Passionate about fostering a collaborative work environment, Jaena is committed to mentoring emerging leaders and promoting a culture of continuous improvement.More...